Installation guide

Installation Guide 65

Using the command line to remove the product

1 Open the Windows command-line component with one of these methods:

 Select Command Prompt from the Start menu.

 Select Run from the Start menu.

2 Type this string at the command prompt or in the Run dialog box.

<X>:\SETUP.EXE /x

Here, <X>: represents the drive letter for your CD-ROM or the path of the

folder that contains the extracted program files. To search for the correct files

on your hard disk or CD, click

Browse. If your copy of the software came on a

product suite CD, you must also specify which folder contains the specific

software package.

3 Restart your computer after the removal process completes.

WARNING

We strongly recommend that you restart your computer after

removing files and before you reinstall the software.

When you remove files using Setup on the command line,

some files or stopped services may not be removed. For

example, if you remove the VirusScan Enterprise product

while the Network Associates Task Manager or the Network

Associates McShield services are stopped, these services are

not removed. Restarting after removing files ensures that all

files and services are removed before reinstalling the software.