User Manual

256 McAfee Total Protection
Using McAfee Virtual Technician
Like a personal, technical support representative, Virtual
Technician
collects information about your SecurityCenter
programs so that it can help resolve your computer's protection
problems. When you run Virtual Technician, it checks to make
sure your SecurityCenter programs are working correctly. If it
discovers problems, Virtual Technician offers to fix them for you
or provides you with more detailed information about them.
When finished, Virtual Technician displays the results of its
analysis and allows you to seek additional technical support from
McAfee, if necessary.
To maintain the security and integrity of your computer and files,
Virtual Technician does not collect personal, identifiable
information.
Note: For more information about Virtual Technician, click the
Help icon in Virtual Technician.
Launch Virtual Technician
Virtual Technician collects information about your
SecurityCenter programs so that it can help resolve your
protection problems. To safeguard your privacy, this information
does not include personal, identifiable information.
1 Under Common Tasks, click McAfee Virtual Technician.
2 Follow the on-screen instructions to download and run
Virtual Technician.
Consult the following tables for the McAfee Support and Download
sites in your country or region, including User Guides.
Support and Downloads
Country/Region McAfee Support McAfee Downloads
Australia www.mcafeehelp.com
au.mcafee.com/root/do
wnloads.asp
Brazil
www.mcafeeajuda.com br.mcafee.com/root/do
wnloads.asp
Canada (English) www.mcafeehelp.com
ca.mcafee.com/root/do
wnloads.asp
Canada (French) www.mcafeehelp.com
ca.mcafee.com/root/do
wnloads.asp?langid=48
China (Simplified
Chinese)
www.mcafeehelp.com
cn.mcafee.com/root/do
wnloads.asp