Specifications

Utilities for Endpoint Encryption for Files and Folders

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Complete memory dump

The Complete memory dump is the ideal dump from an error investigation perspective

as it provides a complete dump of the system RAM. Thus, it will be equal to the size of

the RAM of the machine, i.e. very large on modern computers.

All dump files may be considerably compressed. Please do this before sending them to

your McAfee representative for further analysis.

Also, this utility works the best if a debug version of the Endpoint Encryption for Files

and Folders client is installed. Please contact your McAfee representative for details

how this version may be obtained.

Used for problems related to

System failures, system stop errors

User mode process debugging utilities

The Windows Debug Diagnostics tool (Vista and XP only)

The Windows Debug Diagnostics tool is a tool designed to help troubleshoot

performance issues in any Win32 user-mode process. For example, the Debug

Diagnostics 1.1 tool can help you troubleshoot an application that stops responding

(hangs) or crashes, performs slowly or exhibits any other abnormal behavior, e.g.

explorer.exe or SbCeCore.exe. The tool, once executed, generates an application

dump that contains valuable information for analyzing the cause of the abnormal

behavior. The tool is only available for Windows XP and Windows Vista. For process

debugging under Windows 2000, please see The NTSD User Mode Process debugger

indows 2000 only) section later in this chapter.

Where to find it

The tool is built into Windows Vista and is available as a stand-alone tool for Windows

XP.

For Windows XP, the tool and the associated instructions are available at:

http://www.microsoft.com/downloadS/details.aspx?FamilyID

=28bd5941-c458-46f1-

b24d-f60151d875a3&displaylang=en

Instructions/syntax - Windows Vista

Crashing applications

Whenever an application crashes on Vista, a process minidump is automatically

created in [%SystemRoot%\Minidump]. Retrieve the correct Process Minidump and

submit to Support for further processing.