Specifications

Utilities for Endpoint Encryption for Files and Folders
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Hanging applications
Open the Task Manager and identify the frozen process that needs to be monitored.
Right-click the process and select Create dump from the context menu. This will
generate a full memory dump file, in the directory stated above.
Instructions/syntax - Windows XP
Crashing applications
Follow the Process crash instructions provided on the download site:
http://www.microsoft.com/downloadS/details.aspx?FamilyID
=28bd5941-c458-46f1-
b24d-f60151d875a3&displaylang=en
Hanging applications
Follow the Process Hangs instructions provided on the download site:
http://www.microsoft.com/downloadS/details.aspx?FamilyID=28bd5941-c458-46f1-
b24d-f60151d875a3&displaylang=en
In all of the above cases, send the generated dump reports to Support for further
processing.
The NTSD User Mode Process debugger (Windows 2000 only)
The NTSD user mode process debugger is not a utility that comes with Endpoint
Encryption for Files and Folders. Instead, it is a built-in debugger utility in the
Windows Vista, XP, Windows 2000 and Windows Server 2003 platforms.
The awareness of this utility is quite low, but it is a very useful utility for debugging
issues that occur in user mode processes. Endpoint Encryption for Files and Folders
has one key user mode process: SBCECore.EXE. If this process terminates
unexpectedly, the NTSD debugger may provide important clues.
Where to find it
It comes as a part of all modern Microsoft® Windows® operating systems.
Instructions/syntax
1. Log on to the computer where SBCECore.exe crashes.
2. Click on the Windows Start menu and select Run…
3. Type: ntsd -g -G "C:\Program Files\ McAfee\Endpoint Encryption for
Files&Folders\SBCECore.exe
4. (Change the path to the one that corresponds to your Endpoint Encryption for
Files and Folders program directory)
5. Press enter and a command prompt window will appear.