User Guide

A
User’s Guide 199
AProduct Support
BEFORE YOU CONTACT McAfee Software for tech nical support, locate
yourselfn ear the computer with McAfee Office instal led and verify the
information listed below:
• Have you sent in your product registration card?
• Version of McAfee Office
• Customer number if registered
• Model name of hard disk (internal or external)
• Version of system software
•Amountofmemory(RAM)
• Extra cards, boards or monitors
• Name and version of conflicting software
• EXACT error messag e as on screen
• What steps w ere performed prior to receiving error m essage?
• A co mplete description of the p roblem
Customer service
To order products or obtain product information, contact the McAfee
CustomerC aredepartmentat(972)308-9960or writeto thefollowing address:
Network Associates
3965 Freedom Circle
Santa Clara, CA 95054
U.S.A.
If yo u need further assistance or have specific questions about our prod ucts,
send your questions via email t o the appropriate address below:
• For general questions about ordering software: [e-mail]
• For help in downloading software: [e-mail]
• For a status on an existing or der: mcafeeorderstatus@ beyond.com
• To inquire abo ut a pro motion: [e-mail]