User guide

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Managing Quarantined Items
Quarantined Items is used to view information about emails that contains spam, phish,
viruses, potentially unwanted programs, unwanted content, and all items. You can use
up to three search filters to narrow your search.
Topics covered are:
 Searching a quarantined item
 Viewing search results
Spam
Spam is an unwanted email message, specifically unsolicited bulk messages.
Phish
Phish is a method of fraudulently obtaining personal information (such as passwords,
social security numbers, and credit card details) by sending spoofed email messages
that look like they came from trusted sources such as legitimate companies or banks.
Typically, phishing email messages request that recipients click a link in the email to
verify or update the contact details or credit card information.
Viruses
A virus is a program or code that replicates itself, multiplies, and infects another useful
program, boot sector, partition sector or document that supports macros, by inserting
itself or attaching itself to that medium. Most viruses replicate and many do a large
amount of damage to the system.
Potentially unwanted programs
Potentially Unwanted Programs (PUPs) are software programs written by legitimate
companies which, if installed, may alter the security state or the privacy posture of a
computer.
Unwanted content
Any content that is filtered by the scanner is called unwanted content. You can use
Unwanted Content to view emails/attachments that contain unwanted content.