User guide

46
McAfee
®
Quarantine Manager
™
6.0 User Guide Managing Quarantined Items
Searching a quarantined item
8
Searching a quarantined item
1 Click Quarantined Items | <All Items>. The <All Items> page appears.
2 Select any of these search filters:
 Subject — To search by the subject line of the email.
 Sender — To search by the sender’s email address.
 Recipient — To search by a valid email address of the recipient.
 Score — To search by the spam score, which is a number that indicates the
amount of potential spam contained within an email message.
 Ticket Number — To search by ticket number, which is a 16-digit alpha numeric
entry that is auto-generated by the McAfee product for every detection.
 Reason — To search by the reason for which the item is detected. The secondary
filters for reason are
Virus, Banned Content, Banned File Type, Spam, Encrypted or
Corrupted
, Unknown, Potentially Unwanted Program, Phish, Packer, and Mail Format.
 Detection Name — To search by the name of a detected item.
3 Select
All Dates or a desired Date Range from the drop-down lists.
4 Click
Search. A list of quarantined items matching your search criteria, are displayed
in the
View Results section.
5 Select
Domain to search by the quarantined items from a particular domain. You can
use the
(Others) option from the drop-down list to view quarantined items of domains
which are not configured in McAfee Quarantine Manager server.
Viewing search results
From the View Results section of all quarantined items, you can:
 Release a quarantined item. Select a record from the View Results pane and click
Release. The original email message is released from the database for delivery to the
intended recipient.
 Download a quarantined item. Select a record from the View Results pane and click
Download.
Note
Use wildcards like “*” and ‘?’ in the search field. Use “*” to match to any number of
characters and use “
?”to match a single character. Use “\\” to match any ‘\’ character
in the search field.
Note
Click Clear Filter to return to the default search filter settings.
Note
Click Maximize or Restore to modify the size of the search window.