User guide

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10
Managing User Submissions
Users can identify spam, phish, and other unwanted messages that have appeared in
their Inboxes, as well as messages that have been incorrectly quarantined, and can
submit them to you for release. McAfee Quarantine Manager users can release items
they believe should not be considered as spam. Any other type of quarantined items
must be submitted to you if the user believes they should be released from quarantine.
Only you can decide what to do with these items.
The
User Submissions option shows lists of items that users have submitted, and allows
you to view the subject of each mail, as well as the email address of the user who
submitted it (this is the intended recipient, not the person the message was originally
sent by). You can select multiple items for deletion or for release.
Any items submitted as spam or non-spam are sent to all connected McAfee products.
Any items that are released are sent back to the McAfee product that they came from,
and are then usually sent on to the intended recipients. Items can also be downloaded
in case they need to be resent manually later.
Quarantined items stay in the lists they have been submitted to, in case you need to
carry out more than one action on them. They are only removed from the lists once you
select to remove them.
You can use the User Submissions option to search for and act on messages submitted
by users as having been falsely identified as spam, submitted as spam or submitted as
being suitable for release (that is, the user believes they are not spam or other type of
undesirable object).
Note
Only items submitted as spam or non-spam are sent to a specific user group. Only
items sent to members of that user group are checked to see if they match that
particular type of spam/non-spam in future.