User guide

54
McAfee
®
Quarantine Manager
™
6.0 User Guide Managing User Submissions
Searching user submissions
10
Searching user submissions
1 Click User Submissions | Submitted <as Spam / as Non-Spam / for Release>.
2 Select up to three of these search filters:
 Subject — To search by the subject line of the email.
 Sender — To search by the sender’s email address.
 Recipient — To search by a valid email address of the recipient.
 Score — To search by the spam score, which is a number that indicates the
amount of potential spam contained within an email message.
 Ticket Number — To search by ticket number, which is a 16-digit alpha numeric
entry that is auto-generated by the McAfee product for every detection.
 Reason — To search by the reason the item is to be detected. The secondary
filters for Reason are
Virus, Banned Content, Banned File Type, Spam, Encrypted or
Corrupted
, Unknown, Potentially Unwanted Program, Phish, Packer and Mail Format.
 Detection Name — To search by the name of a detected item.
3 Select All Dates or a desired Date Range from the drop-down lists.
4 Click
Search. A list of user-submitted spam items matching your search criteria are
displayed in the
View Results section.
5 From the drop-down lists, select
Domain to search by the submitted items from a
particular domain.
Viewing search results
From the View Results section of all the user submissions, you can:
 Remove the selected items from the submission queue. The items are not added
to the Bayesian learning database. Select a record from the
View Results pane and
click
Remove from Queue.
 Release a quarantined item. Select a record from the View Results pane and click
Release. The original email message is released from the database for delivery to the
intended recipient.
Note
Use wildcards like “*” and ‘?’ in the search field. Use “*” to match to any number of
characters and use “
?”to match a single character. Use “\\” to match any ‘\’ character
in the search field.
Note
Click Clear Filter to return to the default search filter settings.
Note
Click Maximize or Restore to modify the size of the search window.