User guide

76
McAfee
®
Quarantine Manager
™
6.0 User Guide Getting Started with the Interface for Users
Searching a quarantined item
13
 Managing Your Account
Searching a quarantined item
The main menu is used to view information about emails that contain spam, phish,
potentially unwanted programs, and unwanted content. You can use up to three search
filters to narrow your search.
To search for a quarantined item such as spam, phish, potentially unwanted programs,
unwanted content or all items:
1 Click
Quarantined Items | <All Items>. The <All Items> page appears.
2 Select any of these search filters:
 Subject — To search by the subject line of the email.
 Sender — To search by the sender’s email address.
 Ticket Number — To search by ticket number, which is a 16-digit alpha numeric
entry that is auto-generated by the McAfee product for every detection.
 Reason — To search by the reason for which the item is detected. The secondary
filters for reason are
Virus, Banned Content, Banned File Type, Spam, Encrypted or
Corrupted
, Unknown, Potentially Unwanted Program, Phish, Packer, and Mail Format.
3 Select All Dates or a desired Date Range from the drop-down lists.
4 Click
Search. A list of files containing the quarantined items is displayed in the View
Results
section.
Viewing search results
From the View Results section of all the quarantined items, you can:
 Release a quarantined item. Select a record from the View Results pane and click
Release. The original email message is released from the database for delivery to the
intended recipient.
 Submit a quarantined item to the Bayesian learning database, so that similar
messages are not treated as spam. Select a record from the
View Results pane and
click
Submit as Non-Spam.
 Select a quarantined item to add the sender’s email address to the user’s whitelist
so that future messages from this sender are not blocked. Select a record from the
View Results pane and click Whitelist.
Note
Use wildcards like “*” and ‘?’ in the search field. Use “*” to match to any number of
characters and use “
?”to match a single character. Use “\\” to match any ‘\’ character
in the search field.
Note
Click Maximize or Restore to modify the size of the search window.