User guide
Table Of Contents
- Contents
- 1 Introducing McAfee Quarantine Manager
- 2 Pre-Installation Information and Tasks
- 3 Quick Setup
- 4 Installing the Software
- Accessing the software
- Installing MySQL for McAfee Quarantine Manager 6.0
- Installing McAfee Quarantine Manager version 6.0
- Configuring your MySQL database
- Configuring your Microsoft SQL Server database
- Installing McAfee Quarantine Manager 6.0 DB Suite utility
- Testing your installation
- Uninstalling McAfee Quarantine Manager
- 5 Integrating with ePolicy Orchestrator 4.0
- Before you begin
- ePolicy Orchestrator agent
- Installation
- Configuring policies for McAfee Quarantine Manager
- Introducing ePolicy Orchestrator 4.0 dashboard
- Reporting
- Systems
- Uninstalling the McAfee Quarantine Manager
- 6 Types of Interfaces
- 7 Getting Started with the Interface for administrators
- 8 Managing Quarantined Items
- 9 Managing Blacklists and Whitelists
- 10 Managing User Submissions
- 11 Managing Settings and Diagnostics
- 12 Managing administrators
- 13 Getting Started with the Interface for Users
- 14 About DB Suite Utility
- 15 Frequently Asked Questions
- Index
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15
Frequently Asked Questions
Where can I find out more about the effect of a virus?
Visit our website. See the Virus Information Library in http://vil.nai.com.
What should I do if I find a new virus?
If you suspect you have a file that contains a virus and the anti-virus software engine
does not recognize it, please send us a sample. For information, See WebImmune in
https://www.webimmune.net/default.asp.
How do I contact Technical Support?
See http://www.mcafee.com/us/support/ for details.
Before calling the technical support, try to have the following information ready:
The version of the operating system.
The type of computer on which McAfee Quarantine Manager is installed —
manufacturer and model.
Any additional hardware that is installed.
The browser being used and its version.
A diagnostic report.
What is the recommended screen resolution for McAfee Quarantine Manager?
McAfee Quarantine Manager is best when viewed with a minimum of
1024 x 768 pixels
screen resolution or more (for example:
1280 x 1024 pixels).
Is there any tool to integrate McAfee Quarantine Manager and Outlook?
Yes. It’s known as McAfee Customer Submission Tool (MCST).
What is the recommended time-interval for sending an email digest?
Once in a week. See Configuring and scheduling email digests on page 60.
How do I change the sender address in the email digests?
Click
Settings and Diagnostics | Email Digests | Digest Mail, and type the desired sender email
address in the
Sender/Subject field.
How do I set the authentication mode to Active Directory or Lotus Domino?
Click Settings and Diagnostics | User Management | General, and set the authentication to
Active Directory or Lotus Domino. See Managing users on page 58.