Installation Guide McAfee SaaS Endpoint Protection 6.
COPYRIGHT Copyright © 2012 McAfee, Inc. Do not copy without permission.
Contents 1 Preface 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What's in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Find product documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Test virus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scan the client computer . . . . . . . . . . . . . . . . . . . . . . . . . . . Scan the email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Troubleshooting and reference 33 Troubleshooting tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshoot general installation problems . . . . . . . . . . . . . . . . . . . . Uninstall the client software . . . . . . . . . . . . .
Preface This guide provides the information you need to install your McAfee product. Contents About this guide Find product documentation About this guide This information describes the guide's target audience, the typographical conventions and icons used in this guide, and how the guide is organized. Audience McAfee documentation is carefully researched and written for the target audience.
Preface Find product documentation What's in this guide This guide is organized to help you find the information you need.
Preface Find product documentation To access... Do this... User documentation 1 Click Product Documentation. 2 Select a product, then select a version. 3 Select a product document. KnowledgeBase • Click Search the KnowledgeBase for answers to your product questions. • Click Browse the KnowledgeBase for articles listed by product and version. McAfee SaaS Endpoint Protection 6.
Preface Find product documentation 8 McAfee SaaS Endpoint Protection 6.
1 Installing McAfee SaaS Endpoint Protection This document describes what happens after you purchase the product, provides system requirements information, and explains how to install the software on client computers. Some of the protection services managed by McAfee® SaaS Endpoint Protection do not require software to be installed on client computers. Refer to emails and materials from McAfee for instructions on setting them up.
1 Installing McAfee SaaS Endpoint Protection After you place your order After you place your order When you place an order for McAfee SaaS Endpoint Protection, you supply an email address. Your account is associated with that email address, and McAfee sends verification and other correspondence about your account to that address. After you submit your order: 1 McAfee processes your order. 2 You receive up to three messages. This email... Contains...
Installing McAfee SaaS Endpoint Protection System requirements 1 System requirements Before installing the client software, verify that client computers meet these requirements. General requirements • Intel Pentium processor or compatible architecture Check the Microsoft website for requirements that are specific to each operating system. For example, Windows 2008 Server requires at least a 1 GHz (x86) or 1.4 GHz (x64) processor.
1 Installing McAfee SaaS Endpoint Protection System requirements • Microsoft Windows Vista (32‑bit or 64‑bit): Ultimate, Enterprise, Business, Home Premium, Home Basic • Windows XP with Service Pack 2 or 3 (32‑bit and 64‑bit): Home or Professional The firewall protection service is not supported on computers running 64‑bit versions of Windows XP.
Installing McAfee SaaS Endpoint Protection System requirements 1 Operating system Minimum for single protection service Minimum for multiple protection services Recommended Windows Vista 1 GB 1 GB 2 GB Windows 7 1 GB 1 GB 2 GB Windows 8 1 GB 1 GB 2 GB Windows Server 2008 512 MB 1 GB 2 GB Windows Small Business Server 2011 2 GB 2 GB 4 GB Windows Server 2012 1 GB 1 GB 2 GB Other Servers 512 MB 1 GB 2 GB When calculating the total RAM required, consider the memory requirements
1 Installing McAfee SaaS Endpoint Protection System requirements Advanced network environments Check the following table for any special considerations that apply to your network. If your network includes...
1 Installing McAfee SaaS Endpoint Protection System requirements default firewall. This enables it to monitor communications for Internet applications and track events for reporting purposes, even if the Windows firewall is also running. We recommend that you do not re‑enable the Windows firewall while the firewall protection service in McAfee SaaS Endpoint Protection is enabled.
1 Installing McAfee SaaS Endpoint Protection Prepare for installation Prepare for installation Use these tasks to prepare a client computer before installing the client software. Uninstall active virus protection software Other virus protection software might conflict with the advanced features of the virus and spyware protection service. When multiple virus scanning engines try to access the same files on your computer, they interfere with each other.
1 Installing McAfee SaaS Endpoint Protection Prepare for installation If you do not have... Then do this... A supported browser Begin the installation process again using one of the supported browsers. A supported operating system Install the software on a computer running one of the supported operating systems. These additional precautions minimize issues that can lead to installation problems.
1 Installing McAfee SaaS Endpoint Protection Summary of installation methods From this location... Follow these steps... The administrative computer 1 From the SecurityCenter website, click the Utilities tab. 2 Click the Installation tab, then in the Installation section click Download. 3 Deploy and execute the file on client computers using your customary deployment tools, such as Microsoft Systems Management Server (SMS) installer, Windows NT login scripts, or Tivoli IT Director.
Installing McAfee SaaS Endpoint Protection The standard URL installation process 1 The standard URL installation process URL installation is the most common installation method. Client software is installed on each computer individually. Users install the client software by downloading it to their computers from a company‑specific URL. How URL installation works 1 Obtain your download URL from your welcome email message or create a customized URL from the SecurityCenter.
1 Installing McAfee SaaS Endpoint Protection The standard URL installation process 6 • The protection services to install • The language for the software Click Click here to install. Send an installation URL to users As the administrator, you can obtain the company‑specific installation URL in two ways. • When you subscribe to McAfee SaaS Endpoint Protection, you receive an email message containing the URL that has been set up for your company.
Installing McAfee SaaS Endpoint Protection The standard URL installation process 1 When installation is complete, the software downloads the detection definition (DAT) files in the background. This allows you to get back to work without having to wait for a lengthy download to complete. The computer is not fully protected until the DAT files are downloaded. Be sure not to turn off the computer or disconnect the Internet connection until the download is complete.
1 Installing McAfee SaaS Endpoint Protection The silent installation process The silent installation process The silent installation method uses the executable file VSSETUP.EXE to install the client software with no user interaction. This installation method is not network‑specific and installs the software on any Windows operating system. How silent installation works 1 Download VSSETUP.EXE from the SecurityCenter. 2 Deploy to each computer where you want to install the client software.
Installing McAfee SaaS Endpoint Protection The silent installation process 1 Task For option definitions, click ? in the interface. 1 In your web browser, log on to the SecurityCenter. 2 From the Dashboard or Computers page, click Install Protection. 3 Select Desktop protection, then click Next. 4 Under Additional Installation Options, select Select advanced options, then click Silent install. The silent installation utility is downloaded to your computer.
1 Installing McAfee SaaS Endpoint Protection The silent installation process VSSETUP parameters You can use several command line parameters when running the silent installation utility, vssetup.exe. For a silent installation, use this command line and any of the following parameters (which are not case‑sensitive): VSSETUP.EXE /CK= / Parameter Description /CK=XYZ Required. Launches Setup using the company key.
Installing McAfee SaaS Endpoint Protection The push installation process 1 The virus and spyware protection, firewall protection, and browser protection services are installed. (If you purchased a version of McAfee SaaS Endpoint Protection that includes the web filtering module, it is installed with the browser protection service.) The company key is abcd, the user’s email address is joe@example.com for reporting purposes, and the computer is placed in an existing group represented by the number 3.
1 Installing McAfee SaaS Endpoint Protection The push installation process Requirements for push installation You must meet these system requirements to deploy the client software using the push installation method. Target computers • Must be in the same Microsoft Windows domain as the administrative computer. Administrative computer • Must be running the Windows XP Professional, Windows Vista, Windows 7, or Windows 8 operating system.
Installing McAfee SaaS Endpoint Protection The push installation process 1 Install with push installation Use this task to deploy the client software using the Push Install utility. Back up any vital data on your critical servers before pushing software to them. Task For option definitions, click ? in the interface. 1 In your web browser, log on to the SecurityCenter. 2 From the Dashboard or Computers page, click Install Protection. 3 Select Desktop protection, then click Next.
1 Installing McAfee SaaS Endpoint Protection Processes for pre-installed and CD versions 12 Click View Log to open a log file in Microsoft Notepad, which shows the status of the current session. The contents of the log file are deleted when you close the Push Install utility or perform another push installation. The dialog box and log file indicate only whether the files were pushed to the target computers.
Installing McAfee SaaS Endpoint Protection Processes for pre-installed and CD versions 1 1 A trial period begins. Activate the trial copy, evaluate the protection features, then purchase a full subscription to extend protection beyond the trial period. 2 A full subscription begins. Activate the subscription, then use the protection features until it is time to renew the subscription.
1 Installing McAfee SaaS Endpoint Protection Processes for pre-installed and CD versions Task 1 Click the product icon in the system tray, then select Buy or Renew this Subscription. 2 When prompted, enter the contact and payment information. If a trial or full subscription has expired, McAfee SaaS Endpoint Protection is no longer protecting the computer.
Installing McAfee SaaS Endpoint Protection Complete the installation 1 Complete the installation After installing McAfee SaaS Endpoint Protection, perform these tasks on each computer to ensure that the software is working correctly and the computer is protected. Test virus protection Use this task to test the virus‑detection feature of the virus and spyware protection service by downloading the EICAR Standard AntiVirus Test File at the client computer.
1 Installing McAfee SaaS Endpoint Protection Complete the installation Scan the email Inbox Use this task to scan the contents of the Microsoft Outlook Inbox after installing the virus and spyware protection service for the first time. This scan checks for threats in email already in the Inbox. Future emails are scanned before they are placed in the Inbox. Task 1 In the Microsoft Outlook Inbox, highlight one or more messages in the right pane. 2 Under Tools, select Scan for Threats.
2 Troubleshooting and reference This section contains information to help resolve problems you might encounter when installing the product. Contents Troubleshooting tasks Frequently asked questions Error messages Troubleshooting tasks Use these tasks at the client computer to help resolve installation problems. Tasks • Troubleshoot general installation problems on page 33 Use this task to resolve problems that do not generate an error message during installation.
2 Troubleshooting and reference Troubleshooting tasks 4 Uninstall the software. You can use the Windows Add/Remove Programs feature, or proceed to the next step and run the Cleanup utility to uninstall the software (which requires administrator credentials). Even if the installation failed, some components of the client software might have been installed. Uninstalling the software ensures these are removed. 5 Download and run the Cleanup utility (also called the uninstall utility, mvsuninst.exe).
Troubleshooting and reference Frequently asked questions 3 2 Select the protection services uninstall, then click Remove or Uninstall. • McAfee Virus and Spyware Protection Service • McAfee Firewall Protection Service • McAfee Browser Protection Service On computers running the Windows firewall, the setting for the Windows firewall is automatically restored to the setting that was in effect before the client software was installed.
2 Troubleshooting and reference Error messages If you do not have a valid license key when you install the product, you can obtain one and register it later. Install it as a trial to ensure that the computer is protected while you obtain a license key, then activate the license key.
Troubleshooting and reference Error messages 2 The installation URL in your email message might have been truncated or badly formatted. Make sure that you are using the entire URL with no spaces, and that the company key at the end of the URL is complete. You might need to paste the URL into your web browser if you cannot select it from your email message. (The company key is the value after the characters CK=.
2 Troubleshooting and reference Error messages 1 Select Start | Run. 2 Type the path to MyAgtSvc.exe (you can use Browse to locate the file) and add the option / start. For example: c:\program files\McAfee\Managed VirusScan\Agent \myagtsvc.exe /start 3 Click OK. If that does not solve the problem, contact your administrator or product support. This is a Microsoft Internet Explorer error, and might require installing a Microsoft patch. Cannot find remote shared directory.
Index 64-bit support firewall protection service 11 A about this guide 5 account enrollment key defined 30 viewing or creating 30 accounts merging multiple accounts 10 activation license key 30 pre-installed software 29 trial software 29 Active Directory 18 installing on Active Directory groups 15 push installation and 25 Add/Remove Programs removing other firewall programs 16 removing other virus protection 16 administrative computers defined 25 installing client software on 19 requirements for push inst
Index deployment, standalone installation agent 17 disable Windows firewall 14 documentation audience for this guide 5 online Help 6 product and user guides 6 product-specific, finding 6 typographical conventions and icons 5 viewing 6 domains, push installation and 26, 27 downloads Active Directory Synchronization utility 15 Cleanup utility 33 pre-installation utility 16, 33 Push Install utility 25 standalone installation agent 17 uninstall utility 33 VSSETUP utility 22 E EICAR test virus 31 email address
Index notifications, about operating system support 12 NTLM proxy 15 O on-demand scans client computers 31 email (virus and spyware protection) 32 online Help, viewing 6 operating systems requirements for email server protection 13 requirements for push installation 26 requirements for URL installation 19 support for 11 upgrading 11 Outlook Inbox, scanning 32 P pre-installation utility 16, 33 pre-installed software activating 29 requirements for 28 processor requirements 11 proxy servers 15 purchase of f
Index trial subscriptions (continued) converting to full subscription 29 creating when license key unavailable 30 troubleshooting, installation problems 33 U uninstall utility 33, 34 uninstallation client software 34 client software, troubleshooting 33 existing firewall software 16 existing virus protection software 16 updates after installation 20 proxy server and 15 upgrades for client operating system 11 URL installation creating or obtaining URL 18, 20 overview 19 procedure 20 requirements for 19 send
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