Product guide

8 During regular communication, the agent sends only properties that the point-products
designate as important. This task is set by default to Get full product properties.... To
send the complete properties as a result of this wake-up call, ensure that this is option
selected.
9 Click OK to send the agent or SuperAgent wake-up call.
Making the system tray icon visible
Use this task to make the McAfee system tray icon visible on managed computers.
Task
1 Click Menu | Systems | System Tree | Assigned Policies | <Product = McAfee
Agent>.
2 Click a policy, for example McAfee Default. The McAfee Agent General tab for the selected
policy opens.
3 Select Show the McAfee system tray icon (Windows only).
You can also select Allow end users to update security from the McAfee system
tray menu. When selected, users who are running McAfee Agent 4.5 can choose Update
Security from the McAfee system tray icon to update all products for which an update
package is present in the repository.
4 When you have completed your changes to the default configuration, click Save.
Locating inactive agents
An inactive agent is one that has not communicated with the ePO server within a user-specified
time period. Some agents might become disabled or be uninstalled by users. In other cases,
the system hosting the agent might have been removed from the network. McAfee recommends
performing regular weekly searches for systems with these inactive agents.
To perform the search, run the ePolicy Orchestrator query named Managed Inactive Agents.
(For information on queries, see Queries in the ePolicy Orchestrator Product Guide.) The default
configuration of this query reports systems that have not communicated with the ePO server
in the last month. You can specify hours, days, weeks, quarters or years.
When you find inactive agents, review their activity logs for problems that might interfere with
agent-server communication. The query results allow you take a variety of actions with respect
to the systems identified, including ping, delete, wake up, re-deploy an agent, etc.
CAUTION: If you force install a new agent, all previous policies and settings are lost.
Working with the agent from the ePO server
Making the system tray icon visible
McAfee Agent software version 4.5 Product Guide42