User Guide

Preface
xvi McAfee VirusScan Anti-Virus Software
To provide the answers you need quickly and efficiently, the Network
Associates technical support staff needs some information about your
computer and your software. Please include this information in your
correspondence:
• Product name and version number
• Computer brand and model
• Any additional hardware or peripherals connected to your computer
• Operating system type and version numbers
• Network type and version, if applicable
• Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN
script
• Specific steps to reproduce the problem
Download support
To get help with navigating or downloading files from the Network Associates
or McAfee websites or FTP sites, call:
Network Associates training
For information about scheduling on-site training for any McAfee or Network
Associates product, call Network Associates Customer Service at:
[phone].
Comments and feedback
McAfee appreciates your comments and reserves the right to use any
information you supply in any way it believes appropriate without incurring
any obligation whatsoever. Please address your comments about McAfee
anti-virus product documentation to: McAfee, 20460 NW Von Neumann,
Beaverton, OR 97006-6942, U.S.A. You can also send faxed comments to
[phone] or e-mail to [e-mail].
Corporate customers [phone]
Retail customers [phone]