User Guide

Network Associates Support Services
186 McAfee VirusScan Anti-Virus Software
If you purchased a perpetual license for your Network Associates product,
you can purchase a PrimeSupport KnowledgeCenter plan for an annual fee.
To receive your KnowledgeCenter password or to register your PrimeSupport
agreement with Network Associates, visit:
http://www.nai.com/asp_set/support/introduction/default.asp
Your completed form will go to the Network Associates Customer Service
Center. You must submit this form before you connect to the PrimeSupport
KnowledgeCenter site.
With the PrimeSupport KnowledgeCenter plan, you get:
• Unrestricted, 24-hour-per-day online access to technical solutions from a
searchable knowledge base within the Network Associates website
• Electronic incident and query submission
• Technical documents, including user’s guides, FAQ lists, and release notes
• Online data file updates and product upgrades
The PrimeSupport Connect plan
The PrimeSupport Connect plan gives you telephone access to essential
product assistance from experienced technical support staff members. With
this plan, you get:
• In North America, unlimited toll-free telephone access to technical support
from Monday through Friday, 8:00 a.m. to 8:00 p.m. Central time
• In Europe, the Middle East, and Africa, unlimited telephone access to
technical support, at standard long-distance or international rates, Monday
through Friday, from 9:00 a.m. to 6:00 p.m. local time
• In the Asia-Pacific region, unlimited toll-free, telephone access to technical
support, Monday through Friday, from 8:00 a.m. to 6:00 p.m. AEST
• In Latin America, unlimited telephone access to technical support, at
standard long-distance or international rates, Monday through Friday,
from 9:00 a.m. to 5:00 p.m. Central time
• Unrestricted, 24-hour-per-day online access to technical solutions from a
searchable knowledge base within the Network Associates website
• Electronic incident and query submission
• Technical documents, including user’s guides, FAQ lists, and release notes
• Data file updates and product upgrades via the Network Associates
website