User Guide

Network Associates Support Services
190 McAfee VirusScan Anti-Virus Software
PrimeSupport options for home users
If you purchased your Network Associates product through a retail vendor or
from the Network Associates website, you also receive support services as
part of your purchase. The specific level of support you receive depends on
which product you purchased. Services you might receive include:
• For anti-virus software products, free data file updates for the life of your
product via the Network Associates website, your product’s automatic
update feature, or the SecureCast service. You can also update your data
files by using your web browser to visit:
http://www.nai.com/asp_set/download/dats/find.asp
• Free program (executable file) upgrades for one year via the Network
Associates website. If you purchased a deluxe version of a Network
Associates product, you receive free program upgrades for two years. You
can also upgrade your software by using your web browser to visit:
http://www.nai.com/asp_set/download/upgrade/login.asp
• Free 24-hour-per-day, seven-days-per-week access to online or electronic
support through the Network Associates voice and fax system, the
Network Associates website, and through such other electronic services as
America Online and CompuServe.
To contact Network Associates electronic services
– Call the automated voice and fax system at [phone]
– Visit the Network Associates website at http://support.nai.com
– Visit the Network Associates CompuServe forum at GO NAI
– Visit Network Associates on America Online: keyword MCAFEE
• Free access to the PrimeSupport KnowledgeBase: online access to technical
solutions from a searchable knowledge base, electronic incident
submission, and technical documents such as user’s guides, FAQs, and
release notes. Visit the KnowledgeBase at:
http://www.nai.com/asp_set/support/technical/intro.asp
• Thirty days of complimentary technical support from a Network
Associates support technician during regular business hours, Monday
through Friday from 9:00 a.m. to 5:30 p.m. Central time. Your thirty-day
support period starts from the date of your first support phone call for all
Network Associates products. To contact technical support, call
[phone]