User Guide

Table of Contents
iv McAfee VirusScan Anti-Virus Software
Installing VirusScan software on other computers . . . . . . . . . . . . . . . . . . . . .57
Using Active Directory and Group Policies . . . . . . . . . . . . . . . . . . . . . . .57
Installing VirusScan software using command-line options . . . . . . . . .58
Using Management Edition software . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using ePolicy Orchestrator to deploy VirusScan software . . . . . . . . . .66
Installing via System Management Server . . . . . . . . . . . . . . . . . . . . . . . .67
Installing via Tivoli IT Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Installing via ZENworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Exporting VirusScan custom settings . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Chapter 3. Removing Infections From Your System . . . . . . . . . . . . . . . 71
If you suspect you have a virus... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Deciding when to scan for viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Recognizing when you don’t have a virus . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Understanding false detections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Responding to viruses or malicious software . . . . . . . . . . . . . . . . . . . . . . . . .77
Submitting a virus sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Using the SendVirus utility to submit a file sample . . . . . . . . . . . . . . . .88
Capturing boot sector, file-infecting, and macro viruses . . . . . . . . . . . .91
Chapter 4. Using VirusScan Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using the VShield scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Using the VirusScan application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Scheduling scan tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Using specialized scanning tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Chapter 5. Sending Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using the Alert Manager Client Configuration utility . . . . . . . . . . . . . . . . . . .99
VirusScan software as an Alert Manager Client . . . . . . . . . . . . . . . . . . . . . .100
Configuring the Alert Manager Client utility . . . . . . . . . . . . . . . . . . . . . . . . . .100
Chapter 6. Updating and Upgrading VirusScan Software . . . . . . . . . . 105
Developing an updating strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Update and upgrade methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Understanding the AutoUpdate utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Configuring the AutoUpdate Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109