User Guide

Removing Infections From Your System
94 McAfee VirusScan Anti-Virus Software
6. Type INFECTED in the Password text box, then click OK.
7. When prompted, retype your password to verify its accuracy, then click
OK.
The Add With Password dialog box appears.
8. Select your sample files, then click OK.
WinZip applies the password you entered to all files that you add to or
extract from your archive. Password-protected files appear in the archive
list with a plus sign (+) after their names.
NOTE: If you do not protect your samples with the password
INFECTED, McAfee anti-virus scanners may detect and clean
samples before they reach our researchers.
9. Attach the .ZIP file that you created to an e-mail message.
Sending samples via e-mail
Once you’ve made disk images or created a file archive for your samples, send
them to McAfee researchers at one of these e-mail addresses:
In your message, include this information:
• Which symptoms cause you to suspect that your machine is infected
• Which product and version number detected the virus, if any did, and
what the results were
• Your VirusScan and .DAT file version numbers
• Details about your system that might help to reproduce the environment in
which you detected the virus
• Your name, company name, phone number, and e-mail address, if possible
• A list of all items contained in the package you are sending
In the United States [e-mail]
In the United Kingdom [e-mail]
In Germany [e-mail]
In Japan [e-mail]
In Australia [e-mail]
In the Netherlands [e-mail]