Product guide

Option definitions
DefinitionOption
Restores the VirusScan Enterprise default installation settings.
CAUTION: Customized settings might be lost.
Restore all settings to
installation defaults
Reinstalls the VirusScan Enterprise program files.
CAUTION: Hotfixes, Patches, and/or Service Packs might be overwritten.
Reinstall all program
files
Frequently asked questions
This section contains troubleshooting information in the form of frequently asked questions.
Installation
• Question: I just installed the software using the silent installation method, and there is no
VirusScan Enterprise icon in the Windows system tray.
Answer: The icon shield does not appear in the system tray until you restart your system.
However, even though there is no icon, VirusScan Enterprise is running and your system is
protected. Verify this by checking for the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ ShStatEXE="C:\Program
Files\McAfee\VirusScan Enterprise\SHSTAT.EXE"/STANDALONE.
• Question: Why can some users on my network configure their own settings and others
cannot?
Answer: The administrator might have configured the user interface so that tasks are
password-protected. If so, users cannot change settings. In addition, different Windows
operating systems have different user privileges. Refer to your Microsoft Windows
documentation for more information about user privileges.
Potentially unwanted programs
• Question: I suspect I have a potentially unwanted program but VirusScan Enterprise is not
detecting it.
Answer: Download the latest beta DAT file while it is still being tested prior to the official
release, from this website: http://vil.nai.com/vil/virus-4d.asp.
Blocked programs
• Question: I installed VirusScan Enterprise and now one of my programs does not work.
Answer: The program might be blocked by an access protection rule.
1 Review the access protection log file to determine if the program was blocked by a rule.
2 If you find the program listed in the log, you can either enter it as an exclusion to the
rule or disable the rule. See Protecting Your System Access Points for more information.
Cookie detections
• Question: When reviewing the cookie detections in the on-demand scan activity log, I
noticed that the file name detection is always 00000000.ie for every detection. Why does
Supplemental Information
Troubleshooting
McAfee VirusScan Enterprise 8.7i58