Product guide

Preventing MFEVTP from loading then reboot
Follow these steps to prevent McAfee Validation Trust Protection Service (MFEVTP) from loading
and reboot the system:
CAUTION: This section contains information about opening or modifying the registry.
• The following information is intended for System Administrators. Registry modifications are
irreversible and could cause system failure if done incorrectly.
• Before proceeding, McAfee strongly recommends backing up your registry and understanding
the restore process. For more information, see: http://support.microsoft.com/kb/256986 .
• Do not run a .REG file that is not confirmed to be a genuine registry import file.
1 From the command line, type regedit to display the Registry Editor user interface.
2 Navigate to the following Registry:
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\mfevtp]
3 In the right-hand pane, right-click Start and click Modify to display the Edit DWORD Value
dialog box.
4 Enter 4 in Value data and click OK.
5 Is the original system problem fixed by preventing MFEVTP from loading then rebooting:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to this feature.
Renaming mfehidk.sys file then reboot
Follow these steps to rename the mfehidk.sys file and reboot the system.
1 Navigate to the mfehidk.sys file in the following folder, depending on your operating system:
• For 32-bit operating systems — %windir%\System32\drivers
• For 64-bit operating systems — %windir%\System64\drivers
2 Change the file name from mfehidk.sys to, for example, mfehidk.sys.saved.
3 Reboot the system to stop and restart VirusScan Enterprise without loading the mfehidk.sys
file.
4 Is the original system problem fixed by renaming the mfehidk.sys file then rebooting:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to VirusScan Enterprise.
Removing the product then reboot
Follow these steps to completely remove VirusScan Enterprise and reboot:.
1 Remove the VirusScan Enterprise program files. Refer to the McAfee VirusScan Enterprise
8.8, Installation Guide for detailed instructions.
2 Reboot the system to stop and restart the operating system without VirusScan Enterprise
installed.
3 Is the original system problem fixed by completely removing the VirusScan Enterprise
program files and rebooting:
• Yes — The original system problem was probably related to VirusScan Enterprise.
Appendix
Troubleshooting
McAfee VirusScan Enterprise 8.8 Product Guide100