Product guide

• No — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution, or contact McAfee Technical Support.
Suggested support and troubleshooting tools
As a VirusScan Enterprise Global Administrator there are tools you should install and configure
to help you troubleshoot and evaluate your system security and performance. When you contact
McAfee Technical Support, they might ask you to run some of these tools while troubleshooting
your configuration. These tools can be downloaded from the internet sites listed in these tables.
McAfee tools
The support and troubleshooting tools you can download from McAfee are listed in this table.
Download siteTool
WebMERMER Tool
Provided by McAfee SupportProcessCounts
Provided by McAfee SupportSuperDAT Manager
Provided by McAfee SupportMcAfee Profiler
Non-McAfee tools
The support and troubleshooting tools, executable, and download site are listed in this table.
Download siteExecutableTool
Microsoft.comVerifierDriver Verifier
Microsoft.comPerfMonPerformance Monitor
Microsoft.comPoolMonPool Monitor
Microsoft.comProcMonProcess Monitor
Microsoft.comProcExpProcess Explorer
Microsoft.comProcDumpProcess Dump
Microsoft.comWinObjWindows Object Viewer
Mircosoft.comTCPViewTCP Viewer
Microsoft.comDebugViewDebug Output Viewer
Microsoft.comWinDbgWindows Debugger
Microsoft.comKrViewKernel Rate Viewer
Microsoft.comXperfWindows Performance Analysis Tools
Vmware.com Varies VM Converter
Wireshark.orgwiresharkWireShark
Frequently asked questions
This section contains troubleshooting information in the form of frequently asked questions.
Appendix
Troubleshooting
101McAfee VirusScan Enterprise 8.8 Product Guide