Product guide

Installation
• Question: I just installed the software using the silent installation method, and there is no
VirusScan Enterprise icon in the Windows system tray.
Answer: The icon shield does not appear in the system tray until you restart your system.
However, even though there is no icon, VirusScan Enterprise is running and your system is
protected. Verify this by checking for the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ ShStatEXE="C:\Program
Files\McAfee\VirusScan Enterprise\SHSTAT.EXE"/STANDALONE.
• Question: Why can some users on my network configure their own settings and others
cannot?
Answer: The administrator might have configured the user interface so that tasks are
password-protected. If so, users cannot change settings. In addition, different Windows
operating systems have different user privileges. Refer to your Microsoft Windows
documentation for more information about user privileges.
Blocked programs
• Question: I installed VirusScan Enterprise and now one of my programs does not work.
Answer: The program might be blocked by an access protection rule.
1 Review the access protection log file to determine if the program was blocked by a rule.
2 If you find the program listed in the log, you can either enter it as an exclusion to the
rule or disable the rule. See Protecting your system access points for more information.
Cookie detections
• Question: When reviewing the cookie detections in the on-demand scan activity log, I
noticed that the file name detection is always 00000000.ie for every detection. Why does
VirusScan Enterprise assign the same file name for every on-demand scan cookie detection
when other programs assign an individual or incremental file name to each cookie detection?
Answer: VirusScan Enterprise assigns the same file name to each cookie detection because
of the way the on-demand scanner detects and takes action on cookies. This behavior applies
only to cookies detected by on-demand scans. A cookie file might contain many cookies.
The scan engine treats a cookie file as an archive and assigns a value as an offset from the
beginning of the file (starting with zero). Because the scanner uses the scan engine to detect
and take action on each detected cookie before it proceeds with the scan, the value starts
at zero for each detection. The result is that every detection is assigned a 00000000.ie file
name. Other products detect all cookies, assign each one an individual or incremental file
name, then take action on each detection.
General
• Question: On my standalone VirusScan Enterprise system, the system icon in my system
tray appears to be disabled.
Answer: If there is a red circle and line covering the VirusScan Enterprise icon, that indicates
the on-access scanner is disabled. Here are the most common causes and solutions. If none
of these solves your problem, contact Technical Support:
1 Make sure that the on-access scanner is enabled. Right-click the VirusScan Enterprise
icon in the system tray. If the on-access scanner is disabled, click Enable On-Access
Scan.
2 Make sure that the McShield service is running.
Appendix
Troubleshooting
McAfee VirusScan Enterprise 8.8 Product Guide102