Product guide

• Start the service manually from the Services Control Panel.
• Select Start | Run, then type Net Start McShield.
• Set the service to start automatically from the Services Control Panel.
• Question: I get an error saying that I cannot download CATALOG.Z .
Answer: This error can be caused by many things. Here are some suggestions to help
determine the source of the problem:
• If you are using the McAfee default download site for updates, determine if you can
download the CATALOG.Z file from a web browser. Try downloading the file from this
website: http://update.nai.com/Products/CommonUpdater/catalog.z.
• If you can't download the file, but you can see it (in other words, your browser does not
allow you to download it), you have a proxy issue and need to talk to your network
administrator.
• If you can download the file, VirusScan Enterprise should be able to download it as well.
Contact technical support for assistance in troubleshooting your installation of VirusScan
Enterprise.
• Question: What is the location of the HTTP download site?
Answer:
• The McAfee download site location is:
http://www.mcafeesecurity.com/us/downloads/updates/default.asp.
• The CATALOG.Z file, which contains the latest updates, can be downloaded from this
website: http://update.nai.com/Products/CommonUpdater/catalog.z.
• Question: What is the location of the FTP download site?
Answer:
• The FTP download site location is: ftp://ftp.mcafee.com/pub/antivirus/datfiles/4.x.
• The CATALOG.Z file, which contains the latest updates, can be downloaded from this
site: ftp://ftp.mcafee.com/CommonUpdater/catalog.z.
• Question: If I do detect a potentially unwanted program and I have chosen prompt user
for action, what action should I choose (Clean or Delete)?
Answer: Our general recommendation is to choose Clean if you are not sure what to do
with a detected file. The on-access and on-demand scanners automatically back up items
to the quarantine directory before they are cleaned or deleted.
Appendix
Troubleshooting
103McAfee VirusScan Enterprise 8.8 Product Guide