Product guide

2 From the On-Access Scanner Properties dialog box, click the Reports tab and click View
Log. The OnAccessScanLog.txt file appears in a Notepad window. Following is an example
of the log file output.
3 The following table describes the data in the previous OnAccessScanLog.txt example:
DescriptionLog entry example
Date4/27/2010
Time1:35:47 PM
Action takenCleaned/Deleted/No Action Taken
Description of actionFile updated = version, or (Clean failed because...
CredentialsSRVR\user
Path and name of the threat fileC:\WINDOWS\system32\NOTEPAD.EXE
C:\temp\eicar.com
Description of the fileEICAR test file (Test)
Similar information is available using ePolicy Orchestrator queries. For details, refer to Access
queries and dashboards .
Using the MER tool during troubleshooting
The Minimum Escalation Requirements (MER) tool collects McAfee VirusScan Enterprise, and
other McAfee product, data from your computer. Using this data allows McAfee Technical Support
to analyze and resolve your problem.
The WebMER tool can be downloaded using any of these file formats:
• EXE
• ZIP
• ProtectedZip
The information collected by the WebMER tool includes:
• Registry details
• File version details
• Files
• Event logs
• Process details
To use the WebMER tool, you must:
• View the Obtaining Minimum Escalation Requirements using McAfee WebMER tutorial found
at: https://kc.mcafee.com/corporate/index?page=content&id=TU30146.
Appendix
Troubleshooting
97McAfee VirusScan Enterprise 8.8 Product Guide