Product guide

3 Is the original system problem fixed by disabling Access Protection:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to VirusScan Enterprise.
Disabling ScriptScan
Follow these steps to disable ScriptScan.
1 From the VirusScan Console Task list, right-click On-Access Scanner to open the On-Access
Scan Properties dialog box.
2 Click ScriptScan tab, deselect Enable scanning of scripts and click OK.
3 Is the original system problem fixed by disabling ScriptScan:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to VirusScan Enterprise.
Disabling on-access scanning
Follow these steps to disable on access scanning.
1 Disable Access Protection. From the VirusScan Console in the Task list, right-click Access
Protection and select Disable.
2 Change the McShield Services applet Start type to Disabled using the following:
• Click Start | Control Panel | Administrative Tools | Services to open the Services
applet.
• In Services (Local), scroll down to McAfee McShield and right-click the name to open
the McAfee McShield Properties dialog box.
• Click the General tab, from the Startup type list, click Disabled, and click OK.
3 From the VirusScan Console Task list, right-click On-Access Scanner and click Disable
from the list that appears. The On-Access Scanner icon should change to include a circle
with a slash to indicate the function is disabled.
4 Is the original system problem fixed by disabling On Access scanning:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to this feature.
Disabling on-access scanning then reboot
Follow these steps to disable on access scanning and reboot.
NOTE: The following process assumes you have not re-enabled on access scanning after disabling
it in the previous section.
1 Perform a complete shut-down and reboot of the system.
2 Is the original system problem fixed by disabling On Access scanning then rebooting:
• Yes — Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com
and search for a solution or contact McAfee Technical Support.
• No — The original system problem was probably not related to this feature.
Appendix
Troubleshooting
99McAfee VirusScan Enterprise 8.8 Product Guide