User Guide

Product Guide 21
Installing McAfee VirusScan Home Edition
Troubleshooting installation problems
A failed installation can cause software problems that are difficult to track
down. The major causes of installation failure are:
n Attempting to install while other software is running.
n Temporary files that conflict with the installation.
n Hard drive errors.
Follow the procedure outlined below to minimize the affect that these
common conditions may have on your installation.
Step 1: Close other software
Disable all software running in the background:
1 Hold down the Ctrl and Alt keys on your keyboard, and then press the
Delete key once. The Close Program dialog box appears.
2 Click End Task for every item on the list except Explorer.
3 Repeat steps 2 and 3 until you’ve closed everything except Explorer.
4 When you see only Explorer in the Close Program dialog box, click
Cancel.
Step 2: Remove temporary files
Delete the contents of the Windows Temp folder:
1 Double-click the My Computer icon on your desktop. The My Computer
window opens. Double-click the C: drive. You are now viewing the
contents of your hard drive.
2 Double-click the Windows folder.
3 In the Windows folder, double-click the Temp folder.
4 In the menu, click Edit, then click Select All. All of the items in your
Temp folder are highlighted.
5 Press the Delete key on your keyboard to delete the files. If Windows
asks about deleting files, click Yes.
6 In the Windows taskbar, click Start, then click Shut Down.
7 Click Restart the computer, then click Yes in the Shut Down Windows
dialog box to restart your PC.