User Guide

Contact and support information
74 Product Name
If you do not find what you need or do not have web access, try one of our
automated services.
If the automated services do not have the answersyou need, contactNetwork
Associates at one of the following numbers Monday through Friday between
8:00
A.M. and 8:00 P.M. Central time to find out about Network Associates
technical support plans.
For corporate-licensed customers:
For retail-licensed customers:
This guide includes a summary of the PrimeSupport plans available to
McAfee customers. To learn more about plan features and other details, see
“PrimeSupport options” starting on page 80.
To provide the answers you need quickly and efficiently, the Network
Associates technical support staff needs some information about your
computer and your software. Please include this information in your
correspondence:
• Product name and version number
• Computer brand and model
• Any additional hardware or peripherals connected to your computer
• Operating system type and version numbers
• Network type and version, if applicable
• Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN
script
• Specific steps to reproduce the problem
Internet [e-mail]
CompuServe GO NAI
America Online keyword MCAFEE
Phone [phone]
Fax [phone]
Phone [phone]
Fax [phone]