User Guide

Contact and support information
80 Product Name
PrimeSupport options
Adding value to your McAfee product
Choosing McAfee anti-virus, Sniffer Technologies network management,and
PGP security software helps to ensure that the critical technology you rely on
functions smoothly and effectively. Taking advantage of a Network
Associates support plan extendsthe protection you getfromyour softwareby
giving you access to the expertise you need to install, monitor, maintain and
upgrade your system with the latest Network Associates technology. With a
support plan tailored to your needs, you can keep your system or your
network working dependably in your computing environment for months or
yearstocome.
Network Associates support plans come under two general headings. If you
areacorporatecustomer,youcanchoosefromfourlevelsofextendedsupport
under the Network Associates Corporate PrimeSupport* program. If you are
ahome user,youcanchooseaplangearedtowardyourneedsfromtheHome
User PrimeSupport program.
PrimeSupport options for corporate customers
The Corporate PrimeSupport program offers these four support plans:
• PrimeSupport KnowledgeCenter plan
• PrimeSupport Connect plan
• PrimeSupport Priority plan
• PrimeSupport Enterprise plan
Each plan has a range of features that provide you with cost-effective and
timely support geared to meet your needs. The following sections describe
each plan in detail.
The PrimeSupport KnowledgeCenter plan
The PrimeSupport KnowledgeCenter plan gives you access to an extensive
array of technical support information via a Network Associates online
knowledgebase,anddownloadaccesstoproductupgradesfromtheNetwork
Associateswebsite.Ifyoupurchased yourNetworkAssociatesproductwitha
subscription license, you receive the PrimeSupport KnowledgeCenter plan as
part of the package, for the length of your subscription term.
If you purchased a perpetual license for your Network Associates product,
you can purchase a PrimeSupport KnowledgeCenter plan for an annual fee.