McDATA® Sphereon™ 4300 Fabric Switch Installation and Service Manual P/N 620-000171-030 REV A
Record of Revisions and Updates Revision Date Description 620-000171-000 8/2003 General availability (GA) release of the manual. 620-000171-010 12/2003 Revision of the manual to describe Release 6.1 of the Enterprise Operating System. 620-000171-020 1/2005 Revision of the manual to describe Release 7.0 of the Enterprise Operating System. 620-000171-030 7/2005 Revision of the manual to describe Release 8.0 of the Enterprise Operating System. Copyright © 2002, 2005 McDATA Corporation.
Contents Preface .............................................................................................................................xi Chapter 1 General Information Switch Description............................................................................1-1 Field-Replaceable Units ............................................................1-2 SFP Transceiver ..........................................................................1-3 Power Supply ..........................................
Contents Task 2: Unpack, Inspect, and Install the Product .........................2-3 Unpack and Inspect Switch......................................................2-3 Desktop Installation ..................................................................2-4 Rack-Mount Installation ...........................................................2-5 Task 3: Configure Product at the EFCM Basic Edition Interface2-6 Configure Product Identification ............................................
Contents IML or Reset Switch......................................................................... 4-3 IML .............................................................................................. 4-4 Reset ............................................................................................ 4-4 Clean Fiber-Optic Components...................................................... 4-4 Download Firmware from the Filecenter ..................................... 4-6 Port LED Diagnostics............
Contents vi McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
Figures 1-1 1-2 1-3 1-4 1-5 1-6 Sphereon 4300 Switch (Front View) ........................................................... 1-2 Sphereon 4300 Switch (Rear View) ............................................................ 1-3 Door Key ...................................................................................................... 1-10 Loopback Plug ............................................................................................ 1-10 Fiber-Optic Protective Plug .........................
Figures viii 4-7 4-8 4-9 4-10 Basic Information View .............................................................................. Firmware Upgrade View ........................................................................... Backup Configuration View ...................................................................... Restore Configuration View ...................................................................... 5-1 SFP Optical Transceiver Removal and Replacement ..............................
Tables 2-1 2-2 Factory-Set Defaults (Product) ................................................................... 2-1 Installation Task Summary ......................................................................... 2-2 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 Factory-Set Defaults ..................................................................................... 3-1 MAP Summary .............................................................................................
Tables x McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
Preface This publication is part of a documentation suite that supports the McDATA® Sphereon 4300 Fabric Switch. Who Should Use this Manual Use this publication if you are a trained installation and service representative experienced with the product, storage area network (SAN) technology, and Fibre Channel technology. The product contains no customer-serviceable parts that require internal access to the product during normal operation or prescribed maintenance conditions.
Preface Chapter 4, Repair Information - This chapter describes supplementary diagnostic and repair procedures for a failed switch. The chapter includes procedures to display and use log information, perform port diagnostics, manage configuration data, collect maintenance data, power-on, power-off, and reset the switch, set the switch online or offline, block ports, manage switch firmware, clean fiber optics, and install or upgrade management server software.
Preface Where to Get Help For technical support, contact the McDATA solution center. The center provides a point of contact for assistance and is staffed full time, including holidays. Contact the center at the phone number, fax number, or e-mail address listed below. Have the product serial number (printed on the service label) available. Phone: (800) 752-4572 or (720) 558-3910 Fax: (720) 558-3851 E-mail: support@mcdata.
Preface Laser Compliance Statement Product laser transceivers are tested and certified in the United States to conform to Title 21 of the Code of Federal Regulations (CFR), Subchapter J, Parts 1040.10 and 1040.11 for Class 1 laser products. Transceivers are tested and certified to be compliant with International Electrotechnical Commission IEC825-1 and European Norm EN60825-1 and EN60825-2 regulations for Class 1 laser products. Class 1 laser products are not considered hazardous.
Preface International Safety Conformity Declaration (CB Scheme) A certification bodies (CB) test report supporting a product indicates safety compliance with the International Electrotechnical Commission (IEC) system for conformity testing and certification of electrical equipment (IECEE) CB scheme. The CB scheme is a multilateral agreement among participating countries and certification organizations that accepts test reports certifying the safety of electrical and electronic products.
Preface • Products conform with all protection requirements of EU directive 73/23/EEC (Low-Voltage Directive) in accordance with the laws of the member countries relating to electrical safety. • Products conform with all protection requirements of EU directive 93/68/EEC (Machinery Directive) in accordance with the laws of the member countries relating to safe electrical and mechanical operation of the equipment.
Preface People’s Republic of China CCC Mark The China Compulsory Certification mark (CCC mark) on a product indicates compliance with People’s Republic of China regulatory requirements for safety and EMC (for information technology equipment) as set forth by the National Regulatory Commission for Certification and Accreditation.
Preface Korean MIC Mark Mexican NOM Mark NOM Russian GOST Certification Danger and Attention Statements xviii The Korean Ministry of Information and Communications mark (MIC mark) on a product indicates compliance with regulatory requirements for safety and EMC (for information technology equipment) as authorized and certified by the Korean Radio Research Institute (RRI).
Preface • Portuguese. • Spanish (European). • Spanish (Latin American). DANGER Use the supplied power cords. Ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded. DANGER Utiliser les câbles d’alimentation fournis. S’assurer que la prise de courant du local est du type correct, délivre la tension requise et est correctement raccordée à la terre. GEFAHR Die mitgelieferten Netzkabel verwenden.
Preface PERICOLO Usare il cavo di alimentazione in dotazione. Assicurarsi che la presa di corrente a disposizione sia del tipo corretto, eroghi la tensione richiesta e sia dotata di messa a terra idonea. PERIGO Use os cordões elétricos fornecidos. Certifique-se de que o tipo de receptor de energia da facilidade é apropriado, fornece a voltagem necessária, e está corretamente aterrado. PELIGRO Utilice los cables de alimentación proporcionados.
Preface The following ATTENTION statements appear in this publication and describe practices that must be observed while installing or servicing the switch. An ATTENTION statement provides essential information or instructions for which disregard or noncompliance may result in equipment damage or loss of data. ATTENTION ! Prior to servicing a product, determine the Ethernet LAN configuration. Installation of products on a public customer intranet can complicate problem determination and fault isolation.
Preface xxii McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
1 General Information The McDATA® Sphereon™ 4300 Fabric Switch provides 12 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric or arbitrated loop devices. This function allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.
General Information 1 • Expansion ports (E_Ports) to provide interswitch link (ISL) connectivity to fabric directors and switches. • Fabric loop ports (FL_Ports) to provide connectivity and fabric attachment for Fibre Channel arbitrated loop (FC-AL) devices. The switch is installed on a table or desktop, mounted in an FC-512 Fabricenter® equipment cabinet, or mounted in any standard 19-inch equipment rack.
General Information 1 Figure 1-2 illustrates the rear of the switch and shows the: 1. AC power receptacle. 2. RS-232 maintenance port. Figure 1-2 SFP Transceiver Sphereon 4300 Switch (Rear View) Singlemode or multimode fiber-optic cables attach to switch ports through SFP transceivers. The fiber-optic transceivers provide duplex LC® connectors, and can be detached from switch ports (through a 10-pin interface) for easy replacement.
General Information 1 The switch also provides a predictive optics monitoring (POM) feature that monitors operation of SFP optical transceivers. Digital diagnostics-enabled optical transceivers report temperature, voltage current, transceiver power, and receiver power to product firmware. Optical transceivers also provide vendor-specific threshold values for these parameters. Power Supply The switch contains one power supply with two internal cooling fans. The assembly is not a FRU.
General Information 1 • Ethernet LAN interface, causing the connection to the management server to drop momentarily until the connection automatically recovers. • Ports, causing all Fibre Channel connections to drop momentarily until the connections automatically recover. This causes attached devices to log out and log back in, therefore data frames lost during switch reset must be retransmitted. Perform a reset only if a CTP card failure is indicated.
General Information 1 Maintenance Port The rear panel has a 9-pin DSUB maintenance port that provides a connection for a local terminal or dial-in connection for a remote terminal. The port is typically used only by maintenance personnel, however operators can use the port to configure network addresses. Switch Specifications This section lists physical characteristics, storage and shipping environment, operating environment, and service clearances. Physical Characteristics Dimensions: Height: 4.
General Information 1 Storage and Shipping Environment Protective packaging must be provided to protect the switch under all shipping methods (domestic and international).
General Information 1 • Event information displays at a browser-capable PC communicating with the product through the EFCM Basic Edition interface. • LEDs on the product front panel or FRUs illuminate to indicate a hardware malfunction. • An unsolicited SNMP trap message is received at a management workstation, indicating an operational state change or failure. • Event notification is received at a designated support center through an e-mail message or the call-home feature.
General Information 1 • A modular design that enables quick removal and replacement of FRUs without the use of tools or equipment. • System alerts and logs that display switch and Fibre Channel link status at the EFCM Basic Edition interface. • Diagnostic software that performs power-on self-tests (POSTs) and port diagnostics (loopback tests).
General Information 1 Tools Supplied with the Product Figure 1-3 The following tools are supplied with the product: • Door Key • Figure 1-4 1-10 Loopback plug - A multimode (shortwave laser) or singlemode (longwave laser) loopback plug (Figure 1-4) is required to perform port diagnostic tests. Loopback plugs are shipped with the product, depending on the types of port transceivers installed.
General Information 1 • Figure 1-6 Tools Supplied by Service Personnel Null modem cable - An asynchronous RS-232 null modem cable (Figure 1-6) is required to configure product network addresses and acquire event log information through the product’s serial port. The cable has nine conductors and DB-9 female connectors.
General Information 1 — RS-232 serial communication software (such as ProComm Plus™ or HyperTerminal) installed. HyperTerminal is provided with Windows operating systems. • 1-12 Fiber-optic cleaning kit - The kit contains tools and instructions to clean fiber-optic cables, connectors, loopback plugs, and protective plugs.
2 Installation Tasks This chapter describes tasks to install, configure, and verify operation of the Sphereon 4300 Fabric Switch using the EFCM Basic Edition interface. The product can be installed on a table top, mounted in a Fabricenter equipment cabinet, or mounted in any standard 19-inch equipment rack. Factory Defaults Table 2-1 lists factory-set defaults for the product.
Installation Tasks 2 Summary of Installation Tasks Table 2-2 summarizes installation tasks for the product. The table describes each task, states if the task is optional, and lists the page reference. Table 2-2 Installation Task Summary Task Number and Description Required or Optional Page Task 1: Verify Installation Requirements. Required. 2-2 Task 2: Unpack, Inspect, and Install the Product. Required. 2-3 Task 3: Configure Product at the EFCM Basic Edition Interface. Required.
Installation Tasks 2 • Support is available for a browser-capable PC and Internet connectivity to support the product-resident EFCM Basic Edition interface. • Support equipment and technical personnel are available for the installation. • The required number and type of fiber-optic jumper cables are delivered and available. Ensure cables are the correct length and have the required connectors.
Installation Tasks 2 Desktop Installation To install a switch on a desktop: 1. Remove the backing from the four adhesive rubber pads and apply the pads to the underside of the switch. Ensure pads are aligned with the scribed circles at each corner. 2. Position the switch on a table or desktop as directed by the customer. Ensure: — A grounded AC electrical outlet is available. — Adequate ventilation is present, and areas with excessive heat, dust, or moisture are avoided.
Installation Tasks 2 Rack-Mount Installation Perform the following steps to install and configure the switch in a Fabricenter cabinet or a customer-supplied equipment rack. An optional rack-mount kit, T10 Torx tool, and #2 Phillips screwdriver are required. 1. Locate the rack-mount position as directed by the customer. The switch is 1.75 inches, or 1U high. 2. Verify all FRUs are installed as ordered. 3. Open the rack-mount kit and inspect the contents.
Installation Tasks 2 Task 3: Configure Product at the EFCM Basic Edition Interface Perform these procedures to configure the product from the EFCM Basic Edition interface. A browser-capable PC with Internet or Ethernet LAN access is required. To open the interface: 1. Connect the Ethernet patch cable (supplied with the product) to the RJ-45 connector (labelled 10/100) at the front panel. 2. Connect the remaining end of the Ethernet cable to the Internet or LAN segment as directed by the customer. 3.
Installation Tasks 2 Figure 2-1 Configure Product Identification Hardware View Perform this procedure to configure the product identification. The Name, Location, and Contact variables correspond respectively to the SNMP variables sysName, sysLocation, and sysContact, and are used by management workstations when obtaining product data. 1. Select Switch and Identification from the Configure menu at any view. The Identification View displays (Figure 2-2).
Installation Tasks 2 a. Type a unique product name of 24 alphanumeric characters or less in the Name field. If installed on a public LAN, the name should reflect the product’s Ethernet network domain name system (DNS) host name. b. Type a product description of 255 alphanumeric characters or less in the Description field. c. Type the product’s physical location (255 alphanumeric characters or less) in the Location field. d.
Installation Tasks 2 b. Click Time fields that require change, and type numbers in the following ranges: • Hour (HH): 0 through 23. • Minute (MM): 0 through 59. • Second (SS): 0 through 59. 2. Click OK to save and activate changes. Configure Parameters Perform this procedure to configure product operating parameters. 1. Set the product offline. Refer to Set Online State for instructions. 2. Select Switch and Parameters from the Configure menu at any view. The Parameters View displays (Figure 2-4). a.
Installation Tasks 2 b. At the Rerouting Delay field, check (enable) or uncheck (disable) the parameter. When enabled, traffic is delayed through the fabric by the user-specified error detect time out value (E_D_TOV). This delay ensures Fibre Channel frames are delivered to their destination in order. c. At the Domain RSCN field, check (enable) or uncheck (disable) the parameter. When enabled, attached devices can register to receive notification when other devices change state. d.
Installation Tasks 2 Configure Fabric Parameters Perform this procedure to configure fabric operating parameters. 1. Set the product offline. Refer to Set Online State for instructions. 2. Select Switch and Fabric Parameters from the Configure menu at any view. The Fabric Parameters View displays (Figure 2-5). Figure 2-5 Fabric Parameters View a. At the R_A_TOV field, type a value between 10 through 1200 tenths of a second (one through 120 seconds). Ten seconds (100) is the recommended value.
Installation Tasks 2 Principal is the highest priority setting, Default is next, and Never Principal is the lowest. At least one switch in a fabric must be set as Principal or Default. If all switches are set to Never Principal, all ISLs segment. d. Select from the Interop Mode drop-down list to set the product operating mode. This setting affects the management mode and does not affect port operation. Available selections are: • McDATA Fabric 1.
Installation Tasks 2 Figure 2-6 Network View 2. Click OK to save and activate changes. An acknowledgement message displays, indicating the browser PC must be directed to the new IP address. 3. Update the address resolution protocol (ARP) table for the browser PC. a. Close the EFCM Basic Edition interface and all browser applications. b. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu displays. c.
Installation Tasks 2 5. At the PC, launch the browser application (Netscape Navigator or Internet Explorer). Enter the products’s new IP address as the Internet URL. The Enter Network Password dialog box displays. 6. Type the case-sensitive user name and password and click OK. The EFCM Basic Edition interface opens and the Topology View displays with status information about each fabric element. Configure Basic Port Information Figure 2-7 Perform this procedure to configure basic port information. 1.
Installation Tasks 2 c. Click the check box in the FAN column to enable or disable the fabric address notification (FAN) feature (default is enabled). A check mark indicates FAN is enabled. When enabled, an FL_Port transmits FAN frames after loop initialization to verify FC-AL devices are still logged in. d. Select from the drop-down list in the Type column to configure the port type.
Installation Tasks 2 Configure Port NPIV NPIV allows multiple (up to 256) Fibre Channel addresses to be assigned to a node (N_Port). The NPIV feature must be installed. Refer to Install PFE Keys (Optional) for instructions. Perform this procedure to configure ports for NPIV connectivity. 1. Select Ports and NPIV from the Configure menu at any view. The NPIV View displays. 2. Click Enable to activate product NPIV operation. 3.
Installation Tasks 2 a. Click Enable to activate the installed SNMP agent. b. Select the appropriate Fibre Alliance management information base (FA MIB) from the FA MIB Version drop-down list. Valid selections are FA MIB Version 3.0 or FA MIB Version 3.1. c. Click (check) the Enable Authentication Traps check box to enable transmission of SNMP trap messages to recipients. d. For each configured recipient, type a community name of 32 alphanumeric characters or less in the Name field.
Installation Tasks 2 Figure 2-9 Enable or Disable Host Control CLI View Perform this procedure to configure the open systems management server and enable OSI host control of the product. Implementing and enabling OSI host control requires installation of a SAN management application on the OSI server. Applications include Veritas® SANPoint™ Control or Tivoli® NetView®. To enable or disable OSMS host control: 1. Select OSMS from the Configure menu at any view. The OSMS View displays (Figure 2-10).
Installation Tasks 2 3. Click (check) the Enable Host Control check box to activate host control of the product. 4. Click OK to save and activate changes. Configure SSL Encryption SSL is a protocol that encrypts internet communications. The protocol uses key encryption and includes a digital certificate that enables server authentication and SSL session initialization. To configure SSL encryption: 1. Select SSL from the Configure menu at any view. The SSL View displays (Figure 2-11).
Installation Tasks 2 3. Software SSL enables use of an application program interface (API) connection. With software SSL enabled, secure and unsecure communications are acceptable, however, unsecure communications are directed to an encrypted API connection. Perform one of the following: • Click Enable to activate software SSL. • Click Disable to deactivate software SSL. 4. To define the expiration period (in days) of the digital certificate, type a value between 30 and 3650 in the Expires in field.
Installation Tasks 2 Keys are encoded to work only with the serial number of the installed product. Record the key to re-install the feature if required. If the product fails and is replaced, obtain new PFE keys from the solution center (800-752-4572 or support@mcdata.com). Have the serial numbers of the failed and replacement products, and the old PFE key number or transaction code. After obtaining a PFE key, install the feature as follows: 1.
Installation Tasks 2 Feature status is indicated by a green check mark D(installed) or a red X (uninstalled). Flexport Technology status is indicated by the number of installed ports. Click a feature title in the Feature panel and a description appears in the Feature Details panel. 2. Type the key in the Feature Key field and click Update. The interface refreshes and indicates the update changes in the Feature panel. NOTE: When OK is selected, all features are updated with new features. 3. Click OK.
Installation Tasks 2 Task 4: Configure Product Network Information (Optional) The product is delivered with default network addresses as follows: • MAC address - The media access control (MAC) address is programmed into FLASH memory on the control processor (CTP) card at manufacture. The MAC address is unique for each product, and should not be changed. • IP address - The default IP address is 10.1.1.10.
Installation Tasks 2 4. At the Windows Workstation menu, sequentially select the Programs, Accessories, Communications, and HyperTerminal options. The Connection Description dialog box displays (Figure 2-13). Figure 2-13 Connection Description Dialog Box 5. Type a descriptive product name in the Name field and click OK. The Connect To dialog box displays. 6. Ensure the Connect using field displays COM1 or COM2 (depending on the port connection to the product), and click OK.
Installation Tasks 2 8. At the > prompt, type the user password (default is password) and press Enter. The password is case sensitive. The New Connection - HyperTerminal window displays with software and hardware version information for the product, and a C > prompt at the bottom of the window. 9. At the C > prompt, type the ipconfig command and press Enter. The New Connection - HyperTerminal window displays with configuration information listed: — MAC Address. — IP Address (default is 10.1.1.10).
Installation Tasks 2 15. Connect the product to the customer-supplied Ethernet LAN segment: a. Connect one end of the Ethernet patch cable (supplied) to the RJ-45 connector (labelled 10/100). b. Connect the remaining end of the cable to the LAN as directed by the customer. Task 5: Cable Fibre Channel Ports Perform this task to cable Fibre Channel ports and connect devices: 1. Route fiber-optic jumper cables from customer-specified Fibre Channel devices, FC-AL devices, or fabric elements to product ports.
Installation Tasks 2 • Zone set - A zone set is a group of zones that is activated or deactivated as a single entity across all managed products in either a single switch or a multiswitch fabric. Only one zone set can be active at one time. The following naming conventions apply to zones and zone sets: • All names must be unique and may not differ by case only. For example, zone-1 and Zone-1 are both valid individually, but are not considered unique.
Installation Tasks 2 4. Route a multimode or singlemode fiber-optic cable (depending on the type of transceiver installed) from a customer-specified E_Port of the fabric element to the front of the product. 5. Connect the fiber-optic cable to a product port as directed by the customer. 6. Select Port List from the Product menu at any view. The Port List View displays. 7. At the Port List View, click the physical port number of the fabric ISL (connected in step 5) in the Port column.
Installation Tasks 2 • Company. • Title. • Telephone and facsimile numbers. Figure 2-14 McDATA Filecenter Home Page 3. Complete fields as required and click Register. The registration is complete and Filecenter login information is transmitted to the e-mail address specified. 4. At the browser PC, close the Internet session. If no product problems are indicated, installation tasks are complete.
Installation Tasks 2 2-30 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
3 Maintenance Analysis Procedures This chapter describes maintenance analysis procedures (MAPs) used by service representatives to fault isolate Sphereon 4300 Fabric Switch problems or failures to the field-replaceable unit (FRU) level. MAPs consist of step-by-step procedures that provide information to interpret system events, isolate a failure to a single FRU, remove and replace the failed FRU, and verify product operation.
Maintenence Analysis Procedures Quick Start Table 3-2 lists and summarizes MAPs. Fault isolation normally begins at MAP 0000: Start MAP.
Maintenence Analysis Procedures Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 071 Switch is isolated. Go to MAP 0600. 072 E_Port connected to unsupported switch. Go to MAP 0600. 073 Fabric initialization error. Go to Collect Maintenance Data. 074 ILS frame delivery error threshold exceeded. Go to Collect Maintenance Data. 075 E_Port segmentation recovery. No action required. 080 Unauthorized worldwide name. Go to MAP 0500.
Maintenence Analysis Procedures Table 3-3 3-4 Event Codes versus Maintenance Action (Continued) Event Code Explanation Action 410 Switch reset. No action required. 411 Firmware fault. Go to MAP 0200. 412 CTP watchdog timer reset. Go to Collect Maintenance Data. 421 Firmware download complete. No action required. 423 CTP firmware download initiated. No action required. 426 Multiple ECC single-bit errors occurred. Go to MAP 0400. 433 Non-recoverable Ethernet fault. Go to MAP 0400.
Maintenence Analysis Procedures Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 583 Loss of signal or loss of synchronization. Go to MAP 0500. 584 Not operational primitive sequence received. Go to MAP 0500. 585 Primitive sequence timeout. Go to MAP 0500. 586 Invalid primitive sequence received for current link state. Go to MAP 0500. 810 High temperature warning (CTP thermal sensor). Go to MAP 0400.
Maintenence Analysis Procedures 2 Ensure the product is connected to facility power. Inspect the product for indications of being powered on, such as: • An illuminated PWR LED (green) or ERR LED (amber). • Illuminated LEDs adjacent to Fibre Channel ports. • Audio emanations and airflow from cooling fans. Is the product powered on? YES ↓ NO A power distribution problem is indicated. Go to MAP 0100: Power Distribution Analysis. Exit MAP.
Maintenence Analysis Procedures ↓ Go to step 7. 6 Inspect the management interface for communication link failure. Observe a Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or similar message. Was a failure indication observed? NO ↓ YES Communication with the EFCM Basic Edition interface failed. Go to MAP 0300: Loss of Browser PC Communication. Exit MAP. Perform a data collection and contact the next level of support. Refer to Collect Maintenance Data. Exit MAP.
Maintenence Analysis Procedures 8 A link incident may have occurred, but the LIN alerts option is not enabled and the yellow triangle (attention indicator) does not appear. Inspect the Link Incident Log: a. Select Link Incident from the Logs menu at any view. The Link Incident Log displays. b. If a link incident occurred, the port number is listed with one of the following messages. — Link interface incident - implicit incident. — Link interface incident - bit-error threshold exceeded.
Maintenence Analysis Procedures 10 Inspect the Event Log to obtain failure reason codes: a. Select Event from the Logs menu at any view. The Event Log displays. b. Record the event code and associated date, time, and severity (Informational, Minor, Major, or Severe). c. If multiple event codes are found, record all codes and severity levels. Record the date, time, and sequence, and determine if all codes are related to the reported problem.
Maintenence Analysis Procedures 2 The power supply may be disconnected or failed. Verify connection to facility power. a. Ensure the AC power cord is connected to the rear of the switch and a facility power receptacle. If not, connect the power cord as directed by the customer. b. Ensure facility circuit breakers are on. If not, ask the customer to set breakers on. c. Ensure the AC power cord is not damaged. If damaged, replace the cord.
Maintenence Analysis Procedures b. Byte 0 specifies failed FRU. Byte 1 specifies the slot number of the failed FRU (00 for nonredundant, 00 or 01 for redundant) as listed in Table 3-5. Table 3-5 Byte 0 MAP 200 Byte 0 FRU Codes Failed FRU Action 02 CTP card. Replace the switch. Exit MAP. 05 Fan module. Replace the switch. Exit MAP. 06 Power supply. Replace the switch. Exit MAP. 3 As indicated by event code 411, POST/IPL diagnostics detected a firmware failure and performed an online dump.
Maintenence Analysis Procedures 2 Ensure the product is connected to facility power. Inspect the product for indications of being powered on, such as: • An illuminated PWR LED (green) or ERR LED (amber). • Illuminated LEDs adjacent to Fibre Channel ports. • Audio emanations and airflow from cooling fans. Is the product powered on? YES ↓ NO A power distribution problem is indicated. Go to MAP 0100: Power Distribution Analysis. Exit MAP.
Maintenence Analysis Procedures a. Using a Phillips screwdriver, remove the protective cap from the 9-pin maintenance port at the rear of the chassis. Connect one end of the RS-232 modem cable to the port. b. Connect the other cable end to a 9-pin serial communication port (COM1 or COM2) at the rear of the maintenance terminal PC. c. Power on the maintenance terminal. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu displays. d.
Maintenence Analysis Procedures l. Click Yes. A second message box appears. Click No to exit and close the application. m. Power off the maintenance terminal and disconnect the modem cable. Replace the protective cap over the maintenance port. Continue to the next step. 5 Login to the product using the IP address determined in step 4. a. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the new product IP address.
Maintenence Analysis Procedures Table 3-6 Event Code MAP 400 Event Codes Explanation Action 300 Cooling fan propeller failed. Go to step 2. 301 Cooling fan propeller failed. Go to step 2. 302 Cooling fan propeller failed. Go to step 2. 370 Cooling fan status polling temporarily disabled. Go to step 3. 426 Multiple ECC single-bit errors occurred. Go to step 4. 433 Non-recoverable Ethernet fault. Go to step 5. 440 Embedded port hardware failed. Go to step 5.
Maintenence Analysis Procedures 4 As indicated by event code 426, an intermittent synchronous dynamic random access memory (SDRAM) problem may result in switch failure. Is this event code a recurring problem? NO ↓ YES A CTP card failure is indicated. Replace the switch. Exit MAP. Perform a data collection and contact the next level of support. Refer to Collect Maintenance Data. Exit MAP. 5 As indicated by event code 433 or 440, the CTP card failed. Replace the switch. Exit MAP.
Maintenence Analysis Procedures 1 Table 3-7 lists event codes, explanations, and MAP steps. MAP 500 Event Codes Table 3-7 Event Code Explanation Action 080 Unauthorized worldwide name. Go to step 2. 081 Invalid attachment. Go to step 3. 083 Port set to inactive state. Go to step 13. 506 Fibre Channel port failure. Go to step 16. 507 Loopback diagnostics port failure. Go to step 17. 512 Optical transceiver nonfatal error. Go to step 16. 514 Optical transceiver failure.
Maintenence Analysis Procedures Link Incident Messages (Continued) Table 3-8 Explanation Action Link failure - not-operational primitive sequence (NOS) received. Go to step 18. Link failure - primitive sequence timeout. Go to step 18. Link failure - invalid primitive sequence received for current link state. Go to step 18. 2 As indicated by event code 080, the eight-byte (16-digit) worldwide name (WWN) is not valid or an unconfigured nickname was used. a.
Maintenence Analysis Procedures Table 3-9 Byte 4 Invalid Attachment Reasons and Actions (Continued) Invalid Attachment Reason Action 05 Loopback plug connected. Go to step 6. 06 N-Port connection not allowed. Go to step 4. 07 Non-McDATA switch at other end. Go to step 5. 08 E_Port capability disabled. Go to step 7. 0A Unauthorized port binding WWN. Go to step 2. 0B Unresponsive node. Go to step 8. 0C ESA security mismatch. Go to step 10. 0D Fabric binding mismatch. Go to step 11.
Maintenence Analysis Procedures Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 5 An ISL connection is not allowed because one of the following mode-mismatch conditions was detected: • The product is configured to operate in Open Fabric 1.0 mode and is connected to a fabric element not configured to Open Fabric 1.0 mode. • The product is configured to operate in Open Fabric 1.
Maintenence Analysis Procedures 6 A loopback (wrap) plug is connected to the port with no diagnostic running. Remove the plug from the port receptacle. If directed by the customer, connect a fiber-optic jumper cable attaching a device to the product. • If the port is operational with no device attached, both LEDs adjacent to the port extinguish and the port state is No Light.
Maintenence Analysis Procedures 9 Inspect and service host bus adapters (HBAs). Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 10 A connection is not allowed because of a switch binding or exchange security attribute (ESA) feature mismatch. Switch binding parameters must be compatible for both fabric elements.
Maintenence Analysis Procedures 12 A connection is not allowed because of a SANtegrity authentication failure. At the EFCM Basic Edition interface, modify the IP address access control list, product-level authentication settings, port-level authentication settings, and challenge handshake authentication protocol (CHAP) sequence to ensure device access to the product. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions.
Maintenence Analysis Procedures Change the port speed to be compatible with the backplane or optical transceiver speed. a. Select Ports and Basic Info from the Configure menu at any view. The Basic Information View displays. b. If necessary, use the vertical scroll bar to display the information row for the inactive port. c. Select (click) the Speed field and configure the port. d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP.
Maintenence Analysis Procedures 17 As indicated by event code 507, a port failed a loopback test. Reset the failed port. a. At the EFCM Basic Edition interface: 1. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. 2. If necessary, use the vertical scroll bar to display the information row for the port. 3. Select (click) the check box in the Reset column. 4. Click OK. The port resets. b. Perform an external loopback test for the reset port.
Maintenence Analysis Procedures d. Unblock the port. Refer to Block or Unblock a Port. e. Monitor port operation for approximately five minutes. Did the link incident recur? YES ↓ NO The product port is operational. Exit MAP. 20 Disconnect the fiber-optic jumper cable from the port and connect the cable to a spare port. Is a link incident reported at the new port? YES ↓ NO The port reporting the problem is causing the link incident. This indicates port degradation and a possible pending failure.
Maintenence Analysis Procedures Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. MAP 0600: Fabric or ISL Problem Analysis This MAP describes fault isolation for fabric, interswitch link (ISL), fenced E_Port, and segmented E_Port problems. The failure indicator is an event code 011, 021, 051, 061, 062, 063, 070, 071, 072, 082, 140, 142, or 150 observed at the Event Log.
Maintenence Analysis Procedures 2 A minor error occurred that caused the Fabric Services database to be re-initialized to an empty state, and a disruptive fabric logout and login occurred for all attached devices. Indications are: • Event code 011 - The Login Server database failed cyclic redundancy check (CRC) validation. • Event code 021 - The Name Server database failed CRC validation. Devices resume operation after fabric login. Perform a data collection and contact the next level of support.
Maintenence Analysis Procedures Was the maintenance action successful? NO ↓ YES The fabric, ISL, and product are operational. Exit MAP. Contact the next level of support. Exit MAP. 6 As indicated by event code 063, Fabric Controller software detected a fabric element with more than the allowed number of ISLs. Fibre Channel frames may be lost or directed in loops because of potential fabric routing problems.
Maintenence Analysis Procedures Table 3-12 Byte 4 E_Port Segmentation Reasons and Actions Segmentation Reason Action 01 Incompatible operating parameters. Go to step 8. 02 Duplicate domain ID. Go to step 9. 03 Incompatible zoning configurations. Go to step 10. 04 Build fabric protocol error. Go to step 11. 05 No principal switch. Go to step 13. 06 No response from attached switch (hello timeout). Go to step 14.
Maintenence Analysis Procedures 9 An E_Port segmented because two fabric elements had duplicate domain IDs. a. Determine the desired domain ID (1 through 31 inclusive) for each product. b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c. Set both products offline. Refer to Set Online State. d. Select Switch and Parameters from the Configure menu at any view. The Parameters View displays. e.
Maintenence Analysis Procedures b. At the EFCM Basic Edition interface, inspect names in the active zone set to determine the incompatible zone name, then modify the name as directed by the customer. Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. Was the maintenance action successful? NO ↓ YES The fabric, ISL, and product are operational. Exit MAP. Contact the next level of support. Exit MAP. 11 An E_Port segmented because a build fabric protocol error was detected. a.
Maintenence Analysis Procedures d. At the Switch Priority field, select Principal, Never Principal, or Default, then click OK or Activate. The switch priority value designates the fabric’s principal switch, which is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric elements (including itself). Principal is the highest priority setting, Default is the next highest, and Never Principal is the lowest priority setting.
Maintenence Analysis Procedures a. At the Event Log, examine the first five bytes (0 through 4) of event data. b. Byte 0 specifies the E_Port reporting the problem. Byte 4 specifies the port fence code as listed in Table 3-13. Table 3-13 Byte 4 Port Fence Codes and Actions Port Fence Code Action 01 Protocol error. Go to step 17. 02 Link-level hot I/O. Go to step 18. 03 Security violation. Go to step 19. 17 An E_Port is fenced because of a protocol error.
Maintenence Analysis Procedures • Disconnect the ISL. Exit MAP. • Refer to the manufacturer’s documentation and perform fault isolation at the attached device or fabric element. Exit MAP. • Change port fencing threshold settings to more lenient values. Go to step 20. 19 An E_Port is fenced because of persistent firmware-related security violations (SANtegrity binding or SANtegrity authentication failures). a.
Maintenence Analysis Procedures • Event code 142 - OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This results in downstream fabric congestion. No action is required for an isolated event or if the reporting ISL approaches 100% throughput. If the event persists, perform one of the following: • Relieve the congestion by adding parallel ISLs between the fabric elements reporting the problem.
Maintenence Analysis Procedures Table 3-14 Fabric Merge Failure Reasons and Actions (Continued) Bytes 8 - 11 Merge Failure Reason Action F0 Retry limit reached. Go to step 23. F1 Invalid response length. Go to step 23. F2 Invalid response code. Go to step 23. 23 A zone merge process failed during ISL initialization. The following list explains the reason: • Reason 01 - An invalid data length condition caused an error in a zone merge frame.
Maintenence Analysis Procedures Obtain supplementary error code data for event code 150. At the Event Log, examine bytes 12 through 15 of event data that specify the error code. Record the error code. Perform a data collection and contact the next level of support. Refer to Collect Maintenance Data. Report the event code, associated failure reason, and supplementary error code. Exit MAP.
4 Repair Information This chapter describes repair-related procedures for the Sphereon 4300 Fabric Switch. The procedures are performed at the switch or a browser-capable PC communicating with the product-resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface. The chapter describes: • Procedural notes. • Powering the switch on or off. • Cleaning fiber-optic components. • Downloading firmware from the Filecenter. • Port light-emitting diode (LED) diagnostics.
Repair Information Power On Switch To power on the switch: 1. An alternating current (AC) power cord is required for the power supply. Ensure the correct power cord is available. DANGER Use the supplied power cords. Ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded. 2. Plug the power cord into a facility power source and the AC connector at the rear of the switch.
Repair Information Power Off Switch To power off the switch: 1. Inform the customer the switch is to be powered off. Ensure the system administrator quiesces Fibre Channel frame traffic through the switch and sets attached devices offline. 2. Set the switch offline. For instructions, refer to Set Online State. 3. Disconnect the power cord from the AC connector at the rear of the switch.
Repair Information IML To IML the switch: 1. Press and hold the IML/RESET button (about three seconds) until the amber ERR LED blinks at twice the unit beaconing rate. 2. Release the button. During the IML, the switch-to-browser PC (or management server) Ethernet link drops momentarily. Reset To reset the switch: 1. Press and hold the IML/RESET button for ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaconing rate.
Repair Information CAUTION Wear eye protection when using an aerosol duster. To clean fiber-optic components: 1. Optical transceivers are ESD-sensitive. Ensure an ESD grounding cable is connected to the product chassis and your wrist. 2. Disconnect the fiber-optic cable from the optical transceiver as directed by a customer representative or service procedural step. 3. Use an aerosol duster to blow any contaminants from the component (part 1 of Figure 4-1).
Repair Information Download Firmware from the Filecenter The firmware version shipped with the product is provided on the System Version XX.YY.ZZ CD-ROM. Subsequent (upgrade) firmware versions are provided to customers through the McDATA Filecenter. NOTE: When upgrading firmware, follow all procedural information contained in release notes or engineering change (EC) instructions that accompany the version. Such information supplements information provided in this general procedure.
Repair Information 4. Select (click) Documents at the top of the page. The Search / New Documents / By Category page displays. 5. Select (highlight) the desired option (firmware) from the list box and click Search. The Documents Match page displays with a list of firmware available for download. 6. As the secure symbol ( ) in the Status column indicates, authorization to download a firmware version requires approval. In the Action column adjacent to the desired version, click Add to Request.
Repair Information Port LED Diagnostics Fibre Channel port diagnostic information is obtained by inspecting port LEDs at the product front panel or emulated port LEDs at the management interface (EFCM Basic Edition interface). LEDs adjacent to each port and software alert symbols indicate operational status as described in Table 4-1.
Repair Information Table 4-1 Port State Port Operational States (Continued) Blue/Green LED Amber LED Alert Symbol Description Port Failure Off On Red and Yellow Blinking Diamond Port failed and requires service. Segmented E_Port On Off Yellow Triangle E_Port segmented, preventing connected switches from forming a fabric. Reason appears as supplementary data in the Event Log. Testing Off Blinking Yellow Triangle Port is performing an internal loopback test.
Repair Information Event Log Link Incident Log The Event Log records events or errors. Entries reflect the status of the management interface and managed product. The log describes: • Date/Time - Date and time the event occurred. • Error Code - Three-digit code that describes the event. Event codes are listed and described in Appendix A, Event Code Tables. • Severity - Event severity (Informational, Minor, Major, or Severe).
Repair Information Fabric Log • Old Exit Port - Port number (decimal) transmitting Fibre Channel traffic before the re-route. • New Exit Port - Port number (decimal) transmitting Fibre Channel traffic after the re-route. The Fabric Log records the time and nature of changes made to a multiswitch fabric. The information is useful for isolating zoning or fabric-wide problems. The log describes: • Count - Cumulative count of log entries (wrapping or non-wrapping).
Repair Information Perform Port Diagnostics Fibre Channel port diagnostic information is obtained by: Port List View Figure 4-3 • Inspecting port properties, predictive optics monitoring (POM) data, or port transceiver technology information at the lower panel of the Port List View. • Inspecting port statistics information at the Performance View. • Performing an internal or external loopback test.
Repair Information • Operational State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing). • Type - Configured port type. Settings are: — Generic mixed port (GX_Port). This setting also configures a port as a generic loop port (GL_Port). — Fabric mixed port (FX_Port). This setting also configures a port as a fabric loop port (FL_Port). — Generic port (G_Port). — Fabric port (F_Port).
Repair Information • FAN Configuration - User-configured state for fabric address notification (FAN) configuration (Enabled or Disabled). • Operational State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, Disabled, or Testing). • Reason - A summary appears describing the reason if the port state is Segmented E_Port, Invalid Attachment, or Inactive. For any other port state, the reason is N/A.
Repair Information Performance View Internal Loopback Test • Media - Type of optical cable used (Singlemode, multimode 50-micron, multimode 62.5-micron, or Unknown). • Speed - Operating speed (Unknown, 1 Gbps, or 2 Gbps). The EFCM Basic Edition interface provides access to port statistics information through the Performance View. To open this view, select Performance from the Product menu at any other view.
Repair Information 2. At the EFCM Basic Edition interface, select Ports and Diagnostics from the Maintenance menu at any view. The Diagnostics View displays (Figure 4-4). Figure 4-4 Diagnostics View 3. Type the port number to be tested in the Targeted Port Number field. 4. At the Diagnostic Test list box, select the Internal Loopback option. 5. Click Start. The test begins and: a. The Diagnostics View changes to a Diagnostics - Executing View. b.
Repair Information b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 8. Inform the customer the test is complete and the attached device can be set online. External Loopback Test An external loopback test checks all port circuitry, including fiber-optic components of the installed optical transceiver.
Repair Information 10. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 11. Inform the customer the test is complete and the device can be reconnected and set online.
Repair Information 2. Right-click the Data Collection link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3. Insert a blank diskette in the floppy drive of the PC communicating with the EFCM Basic Edition interface. 4. At the Save As dialog box, select the floppy drive (A:\) from the Save in drop-down menu, type a descriptive name for the zipped (.zip) dump file in the File name field, and click Save. 5.
Repair Information Figure 4-6 Switch View 2. Perform one of the following: — If the product is offline, click the green Activate button adjacent to the Current Online State: field. The product comes online. — If the product is online, click the green Deactivate button adjacent to the Current Online State: field. The product goes offline. Block or Unblock a Port This section describes procedures to block or unblock a Fibre Channel port.
Repair Information Figure 4-7 Basic Information View 2. Perform one of the following: — Click the check box for the selected port in the Blocked column to block the port (default is unblocked). A check mark in the box indicates the port is blocked. — Click the check box for the selected port in the Blocked column to remove the check mark and unblock the port. A blank box indicates the port is unblocked. 3. Click OK to save and activate changes.
Repair Information Determine Firmware Version To determine a firmware version, select Hardware from the Product menu at any view. The Hardware View displays. At the bottom of the page, record the firmware version listed in the Firmware Level field. Download Firmware Version Ensure the desired firmware version is obtained from the Filecenter and resident on the hard drive of the PC communicating with the EFCM Basic Edition interface. Refer to Download Firmware from the Filecenter for instructions.
Repair Information 2. At the Download Firmware file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 3. Click Send and Load Firmware. A message box displays, indicating any browser operation will terminate the firmware download. 4. Click OK to download firmware. The process takes several minutes to complete, during which the browser is unavailable. When the process completes, the message Firmware successfully received and verified.
Repair Information Back Up Configuration To back up the switch configuration file to the PC communicating with the EFCM Basic Edition interface: 1. Select Backup Configuration from the Maintenance menu at any view. The Backup Configuration View displays (Figure 4-9). Figure 4-9 Backup Configuration View 2. Right-click the Configuration file link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box displays. 3.
Repair Information Figure 4-10 Restore Configuration View 4. At the Download Configuration file from field, select the desired file from the PC hard drive using the Browse button or type the desired filename. 5. Click Send and Load Configuration. A message box displays, indicating any browser operation will terminate the configuration download. 6. Click OK to download the configuration. The process takes several minutes to complete, during which the browser is unavailable.
Repair Information 6. The switch IP address resets to the default address of 10.1.1.10. — If the configured IP address (prior to reset) was the same as the default address, the browser-to-switch Internet connection is not affected and the procedure is complete. — If the configured IP address (prior to reset) was not the same as the default address, the browser-to-switch Internet connection drops and the EFCM Basic Edition session is lost. Continue to the next step. 7.
5 Removal and Replacement Procedures This chapter describes field-replaceable unit (FRU) removal and replacement procedures (RRPs) for the Sphereon 4300 Fabric Switch. The chapter also provides procedural notes, electrostatic discharge (ESD) precautions, and list of FRUs. Procedural Notes Observe the following procedural notes: 1. Follow all ESD precautions and DANGER, CAUTION, and ATTENTION statements. 2. Do not perform an RRP unless a failure is isolated to a FRU.
Removal and Replacement Procedures ESD Procedures Follow these ESD procedures: • If the product is connected to facility power (grounded), wear an ESD wrist strap and grounding cable connected to the product chassis. • If the product is not connected to facility power (not grounded), wear an ESD wrist strap and grounding cable connected to an approved bench grounding point. • Touch the product chassis once before performing a procedure, and once each minute during the procedure.
Removal and Replacement Procedures RRP 1: SFP Optical Transceiver Use the following procedures to remove or replace a small form factor pluggable (SFP) optical transceiver. A list of required tools is provided. Tools Required Removal The following tools are required: • Door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet). • Protective cap (provided with the fiber-optic jumper cable). • Loopback plug (provided with the product). • Fiber-optic cleaning kit.
Removal and Replacement Procedures 6. Disconnect the fiber-optic jumper cable from the port: a. Pull the keyed LC connector free from the port’s optical transceiver. b. Place a protective cap over the jumper cable connector. 7. The optical transceiver has a wire locking bale to secure the transceiver in the port receptacle and to assist in removal. The bale rotates up or down, depending on transceiver manufacturer and port location (top or bottom row). a.
Removal and Replacement Procedures 4. Perform an external loopback test. Refer to External Loopback Test for instructions. If the test fails, go to MAP 0000: Start MAP to isolate the problem. 5. Reconnect the fiber-optic jumper cable: a. Remove the protective cap from the cable connector and the protective plug from the port optical transceiver. Store the cap and plug in a suitable location for safekeeping. b. Clean the jumper cable and transceiver connectors.
Removal and Replacement Procedures 5-6 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
6 Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for Sphereon 4300 Switch field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Miscellaneous parts. • Power cords and receptacles. Exploded-view illustrations portray the switch disassembly sequence for clarity. Illustrated FRUs are numerically keyed to associated tabular parts lists. The parts lists also include McDATA part numbers, descriptions, and quantities.
Illustrated Parts Breakdown Front-Accessible FRUs Figure 6-1 illustrates front-accessible FRUs. Table 6-1 is the associated FRU parts list. The table includes reference numbers to Figure 6-1, FRU part numbers, descriptions, and quantities. Figure 6-1 Table 6-1 6-2 Front-Accessible FRUs Front-Accessible FRU Parts List Ref. Part Number Description 6-1 002-002788-002 Switch, Sphereon 4300, Version 2, base assembly -1 803-000074-386 Transceiver, optical, SFP, 850 nm, 3.
Illustrated Parts Breakdown Miscellaneous Parts Figure 6-2 illustrates miscellaneous parts. Table 6-2 is the associated parts list. The table includes reference numbers to Figure 6-2, part numbers, descriptions, and quantities. Figure 6-2 Table 6-2 Miscellaneous Parts Miscellaneous Parts List Ref. Part Number Description Qty.
Illustrated Parts Breakdown Power Cords and Receptacles Figure 6-3 illustrates optional power cords and receptacles. Table 6-3 is the associated parts list. The table includes reference numbers to Figure 6-3, feature numbers, and descriptions.
Illustrated Parts Breakdown Table 6-3 Power Cord and Receptacle List Ref. Part Number Description Feature -1 806-000001-000 Power cord, AC, North America NEMA 5-15P straight, 125 volts, 10 amps, 3.0 meters Receptacle: NEMA 5-15R 1010 -2 806-000004-001 Power cord, AC, United Kingdom BS 1363 right angle, 250 volts, 10 amps, 2.8 meters Receptacle: BS 1363 1012 -3 806-000005-001 Power cord, AC, European Union CEE 7/7 straight, 250 volts, 10 amps, 2.
Illustrated Parts Breakdown Table 6-3 6-6 Power Cord and Receptacle List (Continued) Ref. Part Number Description -12 806-000040-000 Power cord, AC, United States (Chicago) NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 1.8 meters Receptacle: NEMA L6-15R 1028 -13 806-000042-000 Power cord, AC, North America NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 2.
A Event Code Tables An event is a state change, problem detection, or problem correction that requires attention or should be reported to service personnel. An event usually indicates an operational state transition, but may also indicate an impending state change (threshold violation) or provide information only. Events are reported as event codes. This appendix lists three-digit event codes. The codes are listed in numerical order and tabular format as follows: • 000 through 199 - system events.
Event Code Tables — 0 - informational. — 2 - minor. — 3 - major. — 4 - severe (not operational). • Explanation - an explanation of what caused the event. • Action - the recommended course of action (if any) to resolve the problem. • Event data - supplementary event data (if any) that appears in the event log in hexadecimal format. • Distribution - checks in associated fields indicate where the event code is reported (product, management server, or attached host).
Event Code Tables Event Code: 021 Message: Name Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Name Server database failed CRC validation. All fabric service databases initialize to an empty state, resulting in implicit fabric logout of all attached devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables Event Code: 051 Message: Management Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Management Server database failed CRC validation. All management service databases initialize to an empty state, resulting in implicit logout of all logged-in devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables Event Code: 062 Message: Maximum interswitch hop count exceeded. Severity: Informational. Explanation: Fabric controller software detected a path to a director or switch that traverses more than seven interswitch links (hops). This may result in Fibre Channel frames persisting in the fabric longer than timeout values allow. Action: Reconfigure the fabric so the path between any two switches traverses seven or less ISLs.
Event Code Tables Event Code: 064 Message: ESS response from indicated domain ID not received after maximum tries. Severity: Informational. Explanation: Fabric controller software detected an exchange switch support (ESS) response from the indicated domain ID was not received after the maximum attempts. The event is reported only in McDATA interop mode. Action: No action required. Event Data: Byte 0 = domain ID of the director or switch not receiving an ESS response.
Event Code Tables Event Code: 070 Message: E_Port is segmented. Severity: Informational. Explanation: An E_Port recognized an incompatibility with the attached director or switch, preventing fabric participation. A segmented port does not transmit Class 2 or Class 3 traffic, but transmits Class F traffic. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables Event Code: 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other directors or switches. This event code is accompanied by one or more 070 event codes. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables Event Code: 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible director or switch. Action: Disconnect the ISL. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log System Error LED Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 073 Message: Fabric initialization error.
Event Code Tables Event Code: 074 Message: ILS frame delivery error threshold exceeded. Severity: Informational. Explanation: Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems (073 event code). Most problems are caused by control frame delivery errors, as indicated by this code. Event data is intended for engineering evaluation. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables Event Code: 080 Message: Unauthorized worldwide name. Severity: Informational. Explanation: The WWN of the connected device or fabric element is not authorized for the port number. Action: Change the port binding definition or connect the proper device or fabric element to the indicated port. Event Data: Byte 0 = Port number reporting the unauthorized connection. Bytes 4 - 11 = WWN of the unauthorized device or fabric element.
Event Code Tables Event Code: 081 Message: Invalid attachment. Severity: Informational. Explanation: A switch port recognized an incompatibility with the attached fabric element or device and isolated the port. An isolated port does not transmit Class 2, Class 3, or Class F traffic. Refer to event data for the reason. Action: Action depends on reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables Event Code: 081 (continued) Event Data (continued): A = Unauthorized port binding WWN - The device WWN or nickname used to configure port binding for this port is not valid. At the Configure Ports dialog box, reconfigure the port with the WWN or nickname authorized for the attached device, or disable the port binding feature. B = Unresponsive node - The attached node did not respond, resulting in a G_Port ELP timeout.
Event Code Tables Event Code: 082 Message: Port fenced. Severity: Informational. Explanation: The port was blocked after exceeding threshold criteria defined by the port fencing policy. A hardware malfunction is indicated or the port fencing policy is too restrictive. The fence type is indicated in the event data.
Event Code Tables Event Code: 083 Message: Port set to inactive state. Severity: Informational. Explanation: A hardware or software problem prevented the port from coming online and set the port to an inactive state. Refer to event data for the inactive reason Action: Action depends on inactive reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables Event Code: 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives a management command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-server Ethernet link, and forces error recovery processing. When the link recovers, the command can be retried.
Event Code Tables Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Event Code Tables Event Code: 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion. Action: No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Event Code Tables Event Code: 150 Message: Fabric merge failure. Severity: Informational. Explanation: During ISL initialization, the fabric merge process failed. The fabric binding membership lists do not match, an incompatible zone set was detected, there is a problem with exchanging zoning parameters, or the zone set merge failed. This event code is always preceded by a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element.
Event Code Tables Event Code: 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables Fan Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan failed or is rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number.
Event Code Tables Event Code: 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans failed or are rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s).
Event Code Tables Event Code: 311 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Two cooling fans recovered. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product EFCM Basic Event Log System Error LED Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 312 Message: Cooling fan propeller recovered. Severity: Informational.
Event Code Tables Event Code: 370 Message: Cooling fan status polling temporarily disabled. Severity: Minor. Explanation: The failed or recovered status values for one or more cooling fans are exceeding a determined threshold. This indicates a possible fan failure. Fan status polling is enabled hourly or following an IML or reset. Action: No immediate action required. Monitor cooling fan operation or additional event codes indicating a fan failure. Event Data: No supplementary data included.
Event Code Tables CTP Card Events (400 through 499) Event Code: 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a failed FRU as indicated by the event data. Action: If a CTP card, fan, or power supply failure is indicated, replace the switch. Perform a data collection and return the CD to support personnel. Event Data: Byte 0 = FRU code as follows: 02 = CTP card, 05 = cooling fan, 06 = power supply assembly. Byte 1 = FRU slot number.
Event Code Tables Event Code: 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers to the management server, where it is stored for retrieval through a data collection. The switch performs a software reset, during which all attached Fibre Channel devices are momentarily disrupted, log out, and log back in.
Event Code Tables Event Code: 421 Message: Firmware download complete. Severity: Informational. Explanation: A new firmware version was downloaded from the management server or EFCM Basic interface. Event data contains the ASCII firmware version in hexadecimal format xx.yy.zz.bbbb. Action: No action required. Event Data: Bytes 0 and 1 = release level (xx). Byte 2 = always a period. Bytes 3 and 4 = maintenance level (yy). Byte 5 = always a period.
Event Code Tables Event Code: 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanation: When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded. The number of interrupts is indicated by the event data. Action: No action required. SDRAM is probably malfunctioning intermittently.
Event Code Tables Event Code: 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 - 7 = elapsed millisecond tick count.
Event Code Tables Event Code: 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required. An additional event code is generated if this incident exceeds an error threshold that results in a system event. Event Data: Byte 0 = embedded port number. Byte 1 = anomaly reason code.
Event Code Tables Port Events (500 through 599) Event Code: 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Perform a a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: Byte 0 = port number. Byte 1 = engineering reason code.
Event Code Tables Event Code: 508 Message: Fibre Channel port anomaly detected. Severity: Informational. Explanation: The switch detected a deviation in the normal operating mode or status of the indicated Fibre Channel port. Action: No action required. An event code 506 is generated if this anomaly results in a hard port failure. Event Data: Byte 0 = port number. Byte 1 = anomaly reason code. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 and 9 = HA error callout #1.
Event Code Tables Event Code: 512 Message: Optical transceiver nonfatal error. Severity: Minor. Explanation: Switch firmware detected an optical transceiver non-fatal error. Action: Replace the failed transceiver with a functional transceiver of the same type. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables Event Code: 514 Message: Optical transceiver failure. Severity: Major. Explanation: An optical transceiver failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Replace the failed transceiver. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables Event Code: 516 Message: Optical digital diagnostics alarm threshold exceeded. Severity: Minor. Explanation: An optical transceiver digital diagnostics alarm threshold was exceeded. Additional event code 516 events are recorded if the problem persists. Action: Replace the transceiver. Event Data: Byte 0 = port number. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count.
Event Code Tables Event Code: 524 Message: No AL_PA acquired. Severity: Informational. Explanation: Switch cannot allocate an AL_PA of 0 (loop master) during loop initialization. The device cannot participate in loop operation. Action: Disconnect the loop master FC-AL device. Event Data: Byte 0 = port number.
Event Code Tables Event Code: 581 Message: Implicit incident. Severity: Major. Explanation: An attached server recognized a condition caused by an event that occurred at the server. The event caused an implicit Fibre Channel link incident. Action: A link incident record (LIR) is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure.
Event Code Tables Event Code: 583 Message: Loss of signal or loss of synchronization. Severity: Major. Explanation: An attached server recognized a loss-of-signal condition or a loss-of-synchronization condition that persisted for more than the specified receiver-transmitter timeout value (R_T_TOV). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Event Code Tables Event Code: 585 Message: Primitive sequence timeout. Severity: Major. Explanation: An attached server recognized either a link reset (LR) protocol timeout or a timeout while waiting for the appropriate response (while in a NOS receive state and after NOS was not longer recognized). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
Event Code Tables Thermal Sensor Events (800 through 899) Event Code: 810 Message: High temperature warning (CTP card thermal sensor). Severity: Major. Explanation: The thermal sensor associated with the CTP card indicates the warm temperature threshold was reached or exceeded. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: No supplementary data included.
Event Code Tables Event Code: 812 Message: CTP card shutdown due to thermal violations. Severity: Major. Explanation: The CTP card failed due to excessive thermal violations. This event follows an event code 811. Action: Perform a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: No supplementary data included.
Event Code Tables A-42 McDATA Sphereon 4300 Fabric Switch Installation and Service Manual
Index A AC power receptacle, location 1-3 attention statements xviii B back up switch configuration file 4-24 BB_Credit configure 2-15 description 2-15 block port 4-20 C clean fiber-optic components 4-4 clearances 1-6 command line interface disable 2-17 enable 2-17 compliance statements Argentinian IRAM Certification xvi Australia C-Tick Mark xvi Canadian EMC xiv CB Scheme xv Chinese BSMI Statement xvii Chinese CCC Mark xvii Class 1 laser transceiver xiv European Union CE Mark xv European Union N-Mark xv
Index D danger statements xviii data collection procedure 4-18 date (set switch date) 2-8 default EFCM Basic Edition password 2-6 user name 2-6 maintenance port password 2-25, 3-13 switch gateway address 2-1, 3-1 IP address 2-1, 3-1 passwords 2-1, 3-1 subnet mask 2-1, 3-1 dimensions 1-6 door key description 1-10 illustration 1-10 download firmware from filecenter 4-6 from PC hard drive 4-22 E E_D_TOV 2-11 E_Port configure 2-14 description 1-2 enable through PFE key 2-20 performance features 2-22 port fenc
Index MAP 0500 - Port failure or link incident analysis 3-16 MAP 0600 - Fabric or ISL problem analysis 3-27 summary 3-2 fenced E_Port description 3-33 fault isolation 3-27 fiber-optic protective plug description 1-10 illustration 1-10 filecenter (download firmware) 4-6 firmware determine version 4-22 download from filecenter 4-6 download from PC hard drive 4-22 FL_Port configure 2-14 description 1-2 Flexport Technology configure PFE key 2-20 description 2-20 FRU removal SFP transceiver 5-3 tools required 5
Index LEDs ERR 1-5 port status 1-5 power supply status 1-5 PWR 1-5 link incident log 4-10 logs embedded port frame 4-11 event 4-10 fabric 4-11 link incident 4-10 open trunking re-route 4-10 loopback plug description 1-10 illustration 1-10 loopback test external 4-17 internal 4-15 M MAC address, switch 2-23 maintenance analysis procedures MAP 0000 - Start MAP 3-5 MAP 0100 - Power distribution analysis 3-9 MAP 0200 - POST failure analysis 3-10 MAP 0300 - Loss of browser PC communication 3-11 MAP 0400 - FRU
Index power supply description 1-4 fault isolation 3-9 status LED 1-5 power-off procedure 4-3 power-on procedure 4-2 precautions ESD xxi general xxi preferred domain ID 2-10 preferred path configure 2-22 description 2-22 procedural notes 4-1 procedures block or unblock port 4-20 data collection 4-18 installation 2-2 manage configuration data 4-23 obtain log information 4-9 power-off 4-3 power-on 4-2 repair 4-1 set online state 4-19 upgrade firmware 4-21 publications, related xii PWR LED description 1-5 loc
Index Sphereon 4300 Fabric Switch description 1-1 FRU removal and replacement 5-1 FRUs 1-2 illustrated parts breakdown 6-1 installation 2-3 maintenance approach 1-7 management 1-8 repair procedures 4-1 specifications 1-6 SSL encryption configure software encryption 2-19 configure web encryption 2-19 storage environment 1-7 subnet mask change switch value 2-12, 2-23 switch default 2-1, 3-1 switch priority 2-11 system events (000 - 199) A-2 V verify SFP transceiver replacement 5-5 Z zone sets configure 2-2
