Instruction manual

1. Complete Model Number, Serial Number and description of damaged unit being returned.

2. Original Buyer Purchase Order number and date product was received by Buyer.

3. Quantity to be returned and a brief description of failure for each unit, if dierent.

4. Contact information of Buyer that must include: name of company, billing and shipping address,

phone, number, fax number, freight carrier and the name and phone number of a Buyer contact who

can elaborate on the claimed defect in detail.

5. Buyer must provide a Repair Purchase Order number for both warranty and out of warranty repairs.

The PO will not exceed 50% of a new unit. Buyer will be notied of repair charges that exceed

approved PO amount.

B. All returns to Pentair Technical Products must be securely packed, using original cartons if possible. All

returns must have the RMA number visible on the outside of the carton. Pentair Technical Products is not

responsible for material damaged in transit. Any refrigerant-bearing Goods must be shipped upright for

return.

C. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be shipped prepaid.

Shipping costs for all warranty related repairs will be covered by Pentair Technical Products provided the

goods are returned using a Pentair Technical Products approved carrier. If after diagnoses the product is

determined by Pentair Technical Products not be covered under warranty, Buyer will be responsible for all

shipping charges and will be billed accordingly.

D. Non-warranty repairs are subject to a $75 minimum analysis fee. Analysis fee will be waived if Buyer

approves repair work. If approval is not received within 30 days, material will be scrapped and all shipping

expenses and corresponding analysis fees will be billed to Buyer.

E. At Buyer’s request, Failure Analysis can be provided by Pentair Technical Products for warrantable goods at

no charge. Failure analysis for non-warranty repairs are subject to a $100 per hour Engineering charge plus

any other incurred testing costs.

F. All returned merchandise must be sent to the following address: Pentair Technical Products, 2100 Homan

Way, Anoka, MN 55303-1745.

G. Credit for accepted returns shall be at the original selling price or the current selling price, whichever is

lower, less the restocking charge indicated as follows:

1. Within 60 days of invoice date - 20% of applicable selling price.

2. Within 61-120 days of invoice date - 30% of applicable selling price.

3. Within 121-180 days of invoice date - 40% of applicable selling price.

4. Beyond 180 days - subject to individual review by Pentair Technical Products.

If product being returned for credit requires repair or modication, the cost of any labor or material necessary

to bring product into saleable condition will be deducted from credit. Buyer may not take credit against

returns without prior written Pentair Technical Products approval.

LIMITATION OF LIABILITY

PENTAIR TECHNICAL PRODUCTS WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INCIDENTAL,

CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR

LABOR COSTS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE GOODS, FROM THE GOODS BEING

INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, FROM ANY BREACH OF THIS

AGREEMENT OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED

OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, OR ON TORT OR OTHER THEORY OF LIABILITY, AND

REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY PENTAIR TECHNICAL

PRODUCTS CONCERNING THE SALE, USE OR INSTALLATION OF THE GOODS