Troubleshooting Guide

9. It will not download MP3 music files from my computer.
Solutions:
Hello, please pay attention that there is no relationship between the downloading
failure with the MP3 player, coz the downloading is carried out on the computer, only
when you finished the downloading, you can copy or shear the files to the music
player. So we suggest you to check the music apps on your computer and find out if
there is anything wrong. Or try to download from some other apps.
10. My Bluetooth buds are 5.0 will not work with this MP3 player as described.
Solutions:
Bluetooth depends on both hardware and software to work properly. So if your
devices can't speak a common Bluetooth language, they won’t be able to connect.
Please kindly tell me more details about your Bluetooth buds or please email the
video to [e-mail], so we can find out the problem why.
11. Weird???appear on half of artists I transferred to the device. I don’t understand
what that happened, but please fix it.
Solutions:
Did you mean only half of artists appeared on the device?
Have you ever check if any songs are missing? Because if music files are not in
format MP3, AAC, APE, FLAC, WMA, WAV, they will not display in the music
player.
12. The volume control is not very accurate. It goes from really loud and 1 is still too
loud, this is not acceptable.
Solutions:
Sorry for that, we will pay more attention to improve the volume difference.
13. When downloading MP3 audio files, the files are not in proper order.
Solutions: