User`s guide

Chapter 4 Appendix
1. From the Start menu, open the Control Panel.
2. Open System, click the Hardware tab, and then open the
Device Manager.
3. Under Video and Game Controllers, make sure there are no
problems listed for the TV tuner device.
4. If there is a problem indicated, check the device manual and
reinstall the hardware.
If the digital TV signal is not strong enough, adjust the antenna to get
the best reception. (You might consider buying an active antenna.)
Try moving the equipment to a different area in the house, and then
scan for channels again.
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Some useful tips.
Visit our patch download page to check if there are any program
patches available.
Visit the manufacturer's website for latest updates for the TV tuner
driver.
Reinstallation is a way to correct many kinds of problems.
We suggest that you install the built-in Windows driver for USB 2.0
PCI cards.
If you need to contact the NewSoft support center, either by phone or
by e-mail, here are the details that you should pass on.
a. Operating system, language, and service pack.
b. PVR version and Product ID.
c. TV tuner device interface (PCI, USB, PCMCIA, etc).
d. USB port type (1.1 or 2.0).
e. Is it an onboard USB port or an external USB device?
f. Brand name of the TV tuner device.
g. Did the software work when you first installed it.
h. Error Message:
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