TiVo® DVR Remote Control The TiVo button takes you to TiVo Central®, the starting point for all your TiVo features and settings. If programmed, TV PWR turns your TV or A/V receiver on/off. See the inside back cover of this guide for more information. Use Input to select the input (such as TiVo DVR, DVD player, game system) your TV displays. Use Zoom to change aspect ratio of shows on your TV. If programmed, Volume controls the volume on your TV or A/V receiver.
Customize your TiVo® remote Glossary of icons My Shows (Green) This show will be saved until you delete it. Plain folder – contains more than one episode of the same series. (Yellow circle) In less than three days, this show may be deleted to make room for other recordings you have requested, but only if space is needed. Folder with red or blue dot – contains a show that is currently recording (red) or downloading/transferring (blue).
Welcome
DVR Quick Guide This Quick Guide describes features of the TiVo® service running on the TiVo® digital video recorder. © 2013 TiVo Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Mediacom and the Mediacom logo are the registered trademarks of Mediacom Communications Corporation.
Table of contents Using this guide Quick tour - The TiVo iv Central® screen 1 Quick tour - My Shows 3 Quick tour - Finding & recording shows 6 Quick tour - Parental Controls and KidZone 20 Quick tour - Watching live TV 26 Quick tour - Streaming or transferring shows 31 Quick tour - How to use Mediacom On Demand 32 Getting more info 36 Troubleshooting 37
DVR Quick Guide Using this guide Thank you for choosing a high-definition TiVo® DVR from Mediacom. The Quick Tours that follow will introduce you to the TiVo service, available in both HD and standard definition, and have you up and running in no time. For much more visit mediacomtoday.com/tivo. Basic terms When we talk about the TiVo service, here are some terms you should know: Live TV. If you’re watching a show as it’s being broadcast, you’re watching live TV.
DVR Quick Guide CableCARDTM Decoder. Your TiVo DVR comes with the CableCARD already installed. You should not remove the CableCARD at any time.
DVR Quick Guide ® Quick tour - The TiVo Central screen Your starting point - the TiVo Central screen The TiVo Central screen is the starting point for just about everything you do with your TiVo® DVR from Mediacom. From the TiVo Central screen, you can see a list of all the shows you’ve recorded, find new shows to watch, explore great Mediacom On Demand choices, and more. To get to the TiVo Central screen from live TV or any TiVo screen, just press the TiVo button on your remote control.
DVR Quick Guide You can press PAUSE on your TiVo remote to pause the Video Window, and press PAUSE again to resume playing. To temporarily hide the Video Window, press SLOW SLOW again to restore the Video Window. Press ZOOM TV. on your TiVo remote. Press on your TiVo remote to restore the Video Window to full screen on your HD If you’d rather permanently turn off the Video Window, from the TiVo Central screen select ‘Settings & Messages,’ then ‘Settings,’ then ‘Displays,’ then ‘Video Window.
DVR Quick Guide Quick tour - My Shows All the shows recorded by your TiVo DVR, including video podcasts and downloaded shows, appear on the My Shows screen. Icons to the left of the program’s title tell you the recording’s current status. See the Glossary of Icons on the inside front cover for details. Highlight any title in My Shows (even a show that’s still recording) and press PLAY to play the show from the beginning, or to resume playing from where you left off.
DVR Quick Guide Grouping shows When you’re using TiVo with SD menus, you can sort or group shows right from your My Shows list: press 1 on your remote control to change the sort order, or press 2 to turn Groups on or off. When Groups are on, shows are organized into folders, and a number in parentheses to the right of each folder shows how many shows it contains. If you’ve recorded several episodes of the same show, they can all be collected into a group.
DVR Quick Guide Program details You can highlight any show in My Shows and press SELECT to see the program details screen, which offers these options: • Play (or Resume playing if you’re returning to a partially watched show). • Keep until... (TiVo with SD menus and certain recordings in TiVo with HD menus) By default, recordings are saved until space is needed for new shows. But you always have the option to keep a show for as long as you want. Just select ‘Keep until...
DVR Quick Guide Quick tour - Finding & recording shows Your options for finding shows to record will depend on whether you’re using TiVo with HD menus or TiVo with SD menus. Either way, you’re sure to find just what you’re looking for. Finding & recording shows using TiVo with HD menus If you’re using TiVo with HD menus, you can search by show title, episode title, show description, or person name (actor, director, etc.).
DVR Quick Guide From the information screen, you can also view upcoming episodes or an episode guide, learn more about cast members, and access bonus features! Finding & recording shows using TiVo with SD menus If you’re using TiVo with SD menus, you can search by title: 1. From the TiVo Central screen, select ‘Find Shows,’ then ‘Search by Title.’ 2. Choose whether to narrow the search to a particular category and sub-category, or select ‘All shows.’ 3. Use the letter grid to spell out the title.
DVR Quick Guide Using the guide and mini-guide to find shows TiVo Live Guide Date & time Show description The on-screen program guide displays up to two weeks of TV programming at the touch of a button — the GUIDE button on your TiVo remote. You can choose to display the guide as a grid, or use the TiVo Live Guide. When you’re viewing the guide, press the button to display Guide Options and choose the view you want. The mini-guide is a smaller version of the program guide.
DVR Quick Guide Choosing channels for the guide You can use the Guide Options screen to choose which channels to display in the guide. All Display all channels available from Mediacom, even channels you don’t receive. My Channels Display only the channels that are checked in the Channel List (recommended). Favorites Display only the channels you rated as your favorites in the Channel List.
DVR Quick Guide Recommended shows With all the programming available to your TiVo® DVR, sometimes you might want show recommendations. The TiVo service is here to help: the Discovery Bar, Collections, and Top Picks (all available on TiVo with HD menus) and TiVo Suggestions (available on both TiVo with HD menus and TiVo with SD menus) put a variety of recommendations at your fingertips. The Discovery Bar When you use TiVo with HD menus, the Discovery Bar appears at the top of most TiVo screens.
DVR Quick Guide When viewing a collection, press the button to change the sort order. button on your remote control to see options, or the Top Picks Top Picks are recommended shows, movies, video providers (like Netflix or Amazon), or collections. When using TiVo with HD menus, find Top Picks by choosing ‘Find TV, Movies, & Videos’ from the TiVo Central screen, then choose ‘Browse TV & Movies,’ then ‘Top Picks.
DVR Quick Guide If you’d prefer not to record TiVo Suggestions automatically, you can turn them off. From the TiVo Central screen choose ‘Settings & Messages,’ then ‘Settings,’ then ‘Recording,’ then ‘TiVo Suggestions.’ On the TiVo Suggestions screen, choose ‘No, don’t record TiVo Suggestions.’ You can still see the TiVo Suggestions list and choose to record individual shows. Watching TiVo Suggestions Recorded suggestions appear in the TiVo Suggestions group inside the My Shows list.
DVR Quick Guide Season Pass® recordings A Season Pass recording automatically records every episode of a series that airs on a certain channel — even if the day or time changes! Just select a show from the guide or your search results, and choose ‘Get a Season Pass.’ If the TiVo service finds any conflicts in scheduling upcoming episodes of the Season Pass recording, you’ll be asked to choose whether you want to keep the previously scheduled recording or record the new show instead.
DVR Quick Guide Creating WishList® searches A WishList search finds shows that match your search criteria on any channel you receive — and it keeps on searching for as long as you keep the WishList search. You can search for something specific by creating a WishList search with multiple criteria: for instance, you might create a WishList search for actor George Clooney, category Movies, and sub-category Action. This WishList search would find action movies starring George Clooney.
DVR Quick Guide Keyword Search for shows with specific words in the show or episode title, description, actor, director, year, or category. Title Keyword Search for shows with specific words in the show or episode title. Actor Search for shows with your favorite actor. Director Search for shows by a specific director. Not all actor or director names may be listed. To search for a name that is not on the list, enter the name in the format: LAST NAME, FIRST NAME.
DVR Quick Guide Auto-record WishList programs Your TiVo DVR will automatically record any shows matching your Wishlist search criteria until you modify or delete the WishList search. Edit or delete Wishlist search You can change the WishList search — for example, to correct a misspelling or to add a category to narrow the results — or cancel it.
DVR Quick Guide To schedule recordings online: 1. Go to tivo.com/tco and sign in. 2. In the upper right corner of the Find TV Shows page, select the name of the TiVo DVR for which you want to schedule recordings. 3. Use the simple or advanced search of your TV listings, browse by category or channel, or search the TV Listings Guide. 4. From the list of search results, click the name of a show and choose either ‘1-Click Record,’ ‘1-Click Season Pass,’ or ‘Record with Options.
DVR Quick Guide Managing recordings The To Do List shows all your scheduled recordings and lets you change recording options or cancel recordings. The Season Pass Manager prioritizes all your repeating recordings and lets you manage conflicts and set options. Using the To Do List TiVo with HD menus To view the To Do List: • When using TiVo with HD menus, from the TiVo Central screen choose ‘Manage Recordings & Downloads,’ then ‘To Do List.
DVR Quick Guide Using the Season Pass Manager Season Pass recordings are prioritized by the order in which you set them up: the first has highest priority, and so on. To view the Season Pass Manager: • When using TiVo with HD menus, from the TiVo Central screen choose ‘Manage Recordings & Downloads,’ then ‘Season Pass Manager.’ • When using TiVo with SD menus, choose ‘Find Shows,’ then ‘Season Pass Manager.
DVR Quick Guide Quick tour - Parental Controls and KidZone Your TiVo DVR gives you two great ways to make sure your family has access to only those shows you want them to watch. • Use Parental Controls to set limits on movie and television ratings, to lock specific channels, and to prevent viewing of recorded shows that violate the settings you choose. • Use KidZone to set up an environment where only age-appropriate channels and recordings are available.
DVR Quick Guide Changing Parental Controls settings Once Parental Controls are on, you must enter your Parental Controls password to change any Parental Controls settings. Turn on Parental Controls Use the number buttons on the remote control to enter a four-digit password, then enter the same password again for confirmation. When you turn Parental Controls off, your password is deleted.
DVR Quick Guide Block by TV content Types of content marked by broadcasters as able to be blocked are listed. Select each type of content you want to block, then use the UP/DOWN arrows to adjust which ratings are blocked (shaded in red). Block Unrated Programs Some movies and TV shows are unrated. Use this setting to block all unrated movies or TV shows. Manage Other Ratings Additional regional ratings may be available.
DVR Quick Guide Watching shows in KidZone When KidZone is turned on, your kids get their own My Shows list. To enter KidZone, select Enter TiVo KidZone from the top of your My Shows list. • The KidZone My Shows list contains only the shows allowed by the KidZone settings you choose. • While watching live TV in KidZone, the only channels available are those your children have permission to watch.
DVR Quick Guide Hiding shows in KidZone You can hide an upcoming show so that it will not appear in live TV. Just search for the show, then select Hide from KidZone on the program information screen. To make sure your kids can’t see a particular show, go to ‘KidZone My Shows’ and select ‘Add Programs and Change Settings.’ Use either of these options for hiding shows: Add Programs from My Shows Hide shows previously added from your My Shows list.
DVR Quick Guide Exiting and Turning off KidZone Select ‘Exit TiVo KidZone’ from the top of ‘KidZone My Shows.’ You must enter the password to exit KidZone. The TiVo DVR automatically re-enters KidZone after four hours of no TiVo remote activity. You can turn off KidZone permanently by choosing ‘Settings & Messages,’ then ‘KidZone Settings,’ then ‘Turn off KidZone.’ You can always get KidZone again if you change your mind.
DVR Quick Guide Quick tour - Watching live TV When you’re watching a show as it’s broadcast, you’re watching live TV. Press the LIVE TV button to go to live TV from any TiVo screen. Moving around in time 1. First, press the PAUSE button. You can pause live TV for up to 30 minutes. When you pause live TV, you see a status bar showing a one-hour period. The green segment shows the portion of the hour that has been saved by your TiVo DVR. The white line marks your current point in time.
DVR Quick Guide 7. Press and hold the ADVANCE 8. Press and hold the REPLAY button and presto! You’re caught up to live TV. button to skip back to the beginning of the saved portion. Changing channels To move one channel at a time, press CHANNEL UP/DOWN on the TiVo remote. To go to a specific channel, use the numbers on your remote control, then press ENTER. (If you don’t press ENTER, the channel changes automatically after a few seconds.
DVR Quick Guide 5. Press LIVE TV/Swap again to switch to Tuner 4. Again, change the channel, watch for a few moments, then press PAUSE. 6. Press LIVE TV/Swap as many times as necessary to switch through all the tuners and back to Tuner 1. Notice that the first show you were watching is still paused. Press PLAY (or PAUSE again) to continue watching the show. 7. Press LIVE TV/Swap to switch to Tuner 2. Because you didn’t pause this show, it’s still playing.
DVR Quick Guide Stopping a recording You can stop any recording in either of two ways: select the title in your My Shows list, then select ‘Stop recording;’ or, press the RECORD button in live TV, then choose ‘Stop the current recording.’ Getting information with the channel banner The channel banner displays the show’s title, description, ratings, and other information. It appears whenever you change the channel. To view the channel banner while watching a show, press INFO.
DVR Quick Guide Parental Controls. If Parental Controls are off, the lock icon appears unlocked and dim. If they are on, the icon is locked and bright. If they are temporarily off, the icon is unlocked and bright. KidZone When KidZone is turned on, the KidZone icon is displayed instead of the Parental Controls lock icon. If you’re using TiVo with HD menus, KidZone is unavailable. Closed Caption Toggle closed captioning on or off.
DVR Quick Guide Quick tour - Streaming or transferring shows When other TiVo DVRs are connected to the same network as your TiVo DVR, you can watch shows saved on your other TiVo DVRs by streaming or transferring them to your DVR. You can also stream shows directly from some video providers. 1. From the TiVo Central screen, select ‘My Shows.’ 2. At the bottom of the My Shows list, highlight the TiVo DVR you want to stream or transfer shows from. 3. Press SELECT to see the other TiVo DVR’s My Shows list.
DVR Quick Guide Quick tour - How to use Mediacom On Demand Your Tivo DVR has access to tons of movies, TV shows, and videos on demand. Here’s how to get the most out of the Mediacom On Demand service. Finding a Mediacom On Demand video With all of the choices available from Mediacom On Demand, you’re sure to find something great to watch. Here’s how. TiVo with HD menus To access the Mediacom On Demand catalog: 1. Press the ON DEMAND button on your remote control.
DVR Quick Guide • If the video is free with a subscription and you are a subscriber, you’ll have the option to start watching it immediately. Select ‘Watch Now’ to start the video. If you’re not a subscriber, you'll see information about how to subscribe. You can control Mediacom On Demand videos in much the same way that you control your TiVo recordings. • Pausing. Press PAUSE on the your remote. To resume playing, press PLAY on your remote. • Rewinding. Press REWIND on your remote control.
DVR Quick Guide 3. Select ‘Resume Playing’ to start playing from where you left off, or, to play the video from the beginning, press the RIGHT arrow to select ‘From Beginning.’ Exiting Mediacom On Demand You can exit Mediacom On Demand at any time by pressing the TiVo button or the LIVE TV button on your remote control. How to Order Mediacom Pay-Per-View You can order Mediacom Pay-Per-View using your remote control. To browse the Pay-Per-View program selections: 1.
DVR Quick Guide To view Upcoming Showings: 1. View Upcoming Showings. 2. Select one of the upcoming times. 3. Select “Rent & Record.” 4. Confirm the Recording Options. 5. Confirm your order - “Yes, rent this program.
DVR Quick Guide Getting more info Got a question? Here’s how to find answers: 1. Use the help screens on your TiVo DVR. For general troubleshooting, go to the TiVo Central® screen, and select ‘Settings & Messages,’ then ‘Help.’ 2. Get how-to information online. You’ll always find the latest information about what you can do with your TiVo DVR online at tivo.com/howto. 3. Use online support. Visit Mediacom Customer Support online at mediacomtoday.
DVR Quick Guide Troubleshooting How can I switch from HD to SD menus, or vice versa? • Select ‘Settings & Messages’ from the TiVo Central screen. Then select ‘Settings,’ then ‘Displays,’ then ‘Choose TiVo Menus.’ What is the TiVo service? • Think of TiVo service as the brains behind your TiVo DVR. The TiVo DVR uses the program information provided by the TiVo service to power the program guide, allow you to search for shows and schedule recordings, and more.
DVR Quick Guide My TiVo remote control doesn't work with my TiVo DVR. • Be sure you are using the TiVo DVR’s remote control, and that you hold it so that the TiVo button points toward the TiVo DVR. • Press any button on the remote. Does the light on the remote flash? • • If the light does not flash, make sure the batteries are positioned correctly in the remote. If they are correctly positioned, try a new set of batteries.
DVR Quick Guide moving sports or action movies, the more recording space is required. High-definition shows take up much more space than standard-definition shows. How can I fit more shows in My Shows? • To make space, delete some shows. To delete a show, highlight the title and press CLEAR. • Reduce the number of recordings that are marked ‘Keep Until I Delete.’ • Set up Season Pass recordings with the Recording Option ‘First-run only’ or ‘New only’ to record only new episodes.
DVR Quick Guide • If you encounter a conflict for a single episode, you can see if the episode you want will air at a different time. Select the show from the To Do List, then select ‘View Upcoming Episodes.’ • You can sometimes resolve recording conflicts by changing the ‘Stop Time’ or ‘Start Time’ Recording Options.
DVR Quick Guide I can’t search for shows. The TiVo DVR says it is organizing program information. • Your TiVo DVR may not have all its program information yet. After initial installation, the TiVo DVR downloads some program information from the TiVo service. More program information becomes available after the next time the TiVo DVR connects to the TiVo service. After 24 hours, full information (up to 2 weeks) is available.
DVR Quick Guide Why wasn’t my show recorded? • Make sure the TiVo DVR is connecting to the TiVo service. • View your Recording History for an explanation of why the show did not record. Recording History is the first selection in the To Do List. Here are some reasons why a show may not have recorded: • When Season Pass recordings and other repeating recordings conflict, shows are recorded according to their priority in the Season Pass Manager.
DVR Quick Guide • If you chose to record the show only if it did not conflict with other recordings at the same time, the TiVo DVR may have found another airing of the show that did not conflict with other recordings. Check the To Do List to determine whether the show is still scheduled to record. • Make sure the TiVo DVR is connecting to the TiVo service. • If the show you requested airs on a channel you don’t receive, the TiVo DVR cannot record it.
DVR Quick Guide Try to go online and view a website from a computer on the same network as your TiVo DVR. If you can’t browse the web from your computer, troubleshoot the connection from your home network to the Internet. If you can browse the Internet from your computer, make sure that all cables going to the TiVo DVR are securely attached. If they are, try restarting the TiVo DVR. How can I get the best picture quality? • Make sure you are using the best video output format for your TV.
DVR Quick Guide The audio and video are out of sync. • The audio and video may re-sync if you change channels. • You may be able to re-sync audio and video by pressing the REPLAY button on the remote control. • Press the TiVo button to go to the TiVo Central screen, then press the LIVE TV button to return to live TV. • Restart your TiVo DVR. My TiVo DVR was working, but now the picture is frozen. • Try changing channels several times. • Press PAUSE, then PLAY. • Restart your TiVo DVR.
DVR Quick Guide • Someone in your household may have placed the TiVo DVR in Standby mode. To return to normal mode from Standby, press either the TiVo button or the LIVE TV button on your TiVo remote control. My audio system is set up to play in stereo, but it is only playing mono. • Make sure that Default Audio Program (stereo) is selected on the Audio settings screen, and be sure you connected audio using the TiVo DVR’s L/R Audio Out jacks. I can’t select an alternate audio track.
DVR Quick Guide • Try changing channels. If the message appears on just a few channels, you may be tuned to a channel to which you do not subscribe, or you may be experiencing a weak signal on a channel to which you do subscribe. • Your video cable may have come loose. Make sure all the cable connections on the back of your TiVo DVR are secure. • The cables you are using to connect your TiVo DVR to your TV or other equipment may be damaged or defective.
DVR Quick Guide • When using TiVo with HD menus, go to TiVo Central screen and select ‘Settings & Messages,’ then ‘Help,’ then ‘Restart or reset system,’ then ‘Restart the TiVo Box.’ As a safety measure, enter press THUMBS DOWN three times, then press ENTER. • When using TiVo with SD menus, go to TiVo Central screen and select ‘Settings & Messages,’ then ‘Restart or reset system,’ then ‘Restart the TiVo Box.’ As a safety measure, press THUMBS DOWN three times, then press ENTER.
DVR Quick Guide 49
DVR Quick Guide Remote Control Tips Program your TiVo® remote to control your TV or A/V receiver. See Customize Your TiVo Remote to the right. Press the TiVo button once to go to the TiVo Central® screen, or twice to go to the My Shows list—your list of recorded shows. Press LIVE TV to switch between tuners. Press FAST-FORWARD and REWIND PLAY to resume normal play. REPLAY ® up to 3 times for 3 speeds. Press replays the last 8 seconds of a show.
Customize your TiVo® remote Glossary of icons My Shows (Green) This show will be saved until you delete it. Plain folder – contains more than one episode of the same series. (Yellow circle) In less than three days, this show may be deleted to make room for other recordings you have requested, but only if space is needed. Folder with red or blue dot – contains a show that is currently recording (red) or downloading/transferring (blue).
TiVo® DVR Remote Control The TiVo button takes you to TiVo Central®, the starting point for all your TiVo features and settings. If programmed, TV PWR turns your TV or A/V receiver on/off. See the inside back cover of this guide for more information. Use Input to select the input (such as TiVo DVR, DVD player, game system) your TV displays. Use Zoom to change aspect ratio of shows on your TV. If programmed, Volume controls the volume on your TV or A/V receiver.
