User manual

IPCAM User Manual
4 APPENDIX
4.1 Frequently Asked Questions
Note: Any quesetions you would meet,please check Network connections firstly.
Check the working status revealed by the indicators on the network server, hub, exchange
and network card. If abnormal, check the network connections.
4.1.1 I have forgotten the administrator username and/or password.
To reset the administrator username and password, Press and hold down the RESET
BUTTON for 5 seconds.Release the power button and the username and password will
be reset back to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
4.1.2 IP Address configuration
Check whether IP address of the IP Camera server shares the same subnet as your work
station: Click My Computer > Control Panel>Network & Dial-up Connections > LAN >
Attributes >Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make
sure they are in the same subnet when configuring IP Camera IP address manually.
Unable to access IP Camera via web browser
4.1.3 Network Configuration
Double Check to ensure that your HTTP server software is configured and running
properly. If you’re running any firewall software, make sure it’s allowing inbound
connections to port 80,Also,if you happen to be using a cable/DSL router, make sure
you’ve set up port forwarding properly. ( consult your router’s documentation for more
information ) .If none of these seem to be the problem, it’s also possible that your ISP
isblocking inbound connections to port 80 –many IPSs have done this because of internet
worms such as Code Red, If this is the case, you ‘ll have to setup your HTTP server on an
alternate port (such as 8080).
4.1.4 No pictures Problems
The video streaming is transmitted by the ActiveX controller.If ActiveX controller isn’t
installed correctly you will see no video image.There are two ways to resolve this problem:
1） Install “IP Camera Tool”, ActiveX controller is installed simultaneity（recommendable）.
2）download ActiveX controller and set the safety property of IE in the PC when you view
it first time:
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