Operation Manual

33
EN
Troubleshooting
Malfunctions can sometimes have quite trivial causes, but on other occasions they are the result of defective
components. We would like to give you a few options for rectifying your problem. If these tips don’t do the
trick, then we’ll be more than pleased to help you out. Just give us a call! You’ll find the phone numbers on the
back inside cover, under the warranty conditions.
Fault Solution
There is no picture and no
sound.
• Check if the power cable is inserted properly into the socket and
connected properly to the device.
• Check if the signal receiver is set to
TV.
• Check to ensure the switch on the power cable is on.
There is no picture. There is no
AV picture.
• Check to ensure the contrast and brightness settings are correct.
• Check if all external devices have been connected properly.
• Check to ensure you have selected the correct AV source.
There is no sound.
• Ensure that the volume has not been set to the minimum level.
• Ensure the mute setting is not active.
There is no picture and no
sound. I can hear noise,
though.
• The reception might be poor. Check if the antenna is connected
properly.
The picture is not clear.
• The reception might be poor.
• Check if the antenna is connected properly.
The picture is too bright or too
dark.
• Check the settings for contrast and brightness.
The picture is not sharp.
• The reception might be poor.
• Check if the antenna is connected properly.
• Check the settings for sharpness and noise reduction in the
PICTURE
menu.
There is a double/triple
picture.
• Check if the antenna is aligned properly.
• Waves might be reflected off buildings or mountains.
The picture is pixellated.
• There might be interference from cars, trains, power lines, neon lights,
etc.
• There might be interference between the antenna and power cables.
Position the cables further apart.
There are stripes on the display
or the colours are faded.
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and portable
phones can also cause interference.
• Operate the appliance as far as possible from the device that might be
causing the interference.
The buttons on the device are
not working properly.
• The child lock might be on.
The remote control does not
work.
• Check if the batteries are fully charged and have been inserted in the
right direction.
• Ensure the sensor field is not exposed to strong light.
• Switch off the device at the power cable and then on again.
• Check if the TV function is active by pressing the TV button on the
remote control.