Instruction manual

EN
35 of 42
Phone: [phone]
Internet: www.medion.com.au
After sales support
12. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but on other occasions they are the result of defective components.
We would like to give you a few options for rectifying your problem. If these tips don’t do the trick, then we’ll be more than
pleased to help you out. Just give us a call! You’ll find the phone numbers on the back inside cover, under the warranty
conditions.
Fault Solution
There is no picture and no sound. • Check if the power cable is inserted properly into the socket and connected
properly to the device.
• Check if the signal receiver is set to TV.
• Check to ensure the switch on the power cable is on.
There is no picture. There is no AV
picture.
• Check to ensure the contrast and brightness settings are correct.
• Check if all external devices have been connected properly.
• Check to ensure you have selected the correct AV source.
There is no sound. • Ensure that the volume has not been set to the minimum level.
• Ensure the mute setting is not active.
There is no picture and no sound. I
can hear noise, though.
• The reception might be poor. Check if the antenna is connected properly.
The picture is not clear. • The reception might be poor.
• Check if the antenna is connected properly.
The picture is too bright or too dark. • Check the settings for contrast and brightness.
The picture is not sharp. • The reception might be poor.
• Check if the antenna is connected properly.
• Check the settings for sharpness and noise reduction in the PICTURE menu.
There is a double/triple picture. • Check if the antenna is aligned properly.
• Waves might be reflected off buildings or mountains.
The picture is pixellated. • There might be interference from cars, trains, power lines, neon lights, etc.
• There might be interference between the antenna and power cables. Position
the cables further apart.
There are stripes on the display or
the colours are faded.
• Is there interference from another device?
• Transmission antennae on radio stations, amateur radios and portable phones
can also cause interference.
• Operate the device as far as possible from the device that might be causing
the interference.
The buttons on the device are not
working properly.
• The child lock might be on.
The remote control does not work. • Check if the batteries are fully charged and have been inserted in the right
direction.
• Ensure the sensor field is not exposed to strong light.
• Switch off the device at the power cable and then on again.
• Check if the TV function is active by pressing the TV button on the remote
control.
Disc
The disc does not play even though
 (PLAY) has been pressed, or
stops again immediately
• Is the disc inserted with the title (printed) side facing forwards?
• Check whether the disc is damaged by trying another disc. If the disk is dirty,
clean it carefully, wiping it from the centre to the edge with a soft, dry cloth.
• DVD: Does the DVD have the correct regional code (2)?
• If condensation has formed inside the device: leave the player for one to two
hours to dry off.