User's Manual

Printer connection troubleshooting
Table 13. Printer connection troubleshooting
Procedure Problem Possible Solution
Printing via a printer
USB cable:
The docking station is not powered. Check that the docking station is connected
to mains power through the power supply.
The LED indicator on the power supply and
the LED indicator on the front of the docking
station should be on.
The printer USB cable is not connected. Check that the printer USB cable is
connected to the USB port on the docking
station (or programmer if the programmer is
undocked).
There may be a problem with the docking
station.
Connect the printer USB cable to the USB
port on the programmer.
The printer driver may not be compatible with
the programmer.
Consult your printer manufacturer to
determine the correct page description
language, eg, PS (PostScript) or PCL (Printer
Command Language). Compatible printer
drivers are PCL3, PCL3e, PCL4, PCL5C
(color), PCL5e, PS2, PS2 (color), PS3.
Also check: You are trying to print to the wrong printer. Check that the correct default printer is
selected for use, see "Managing the
programmer system" on page 40.
There may be a problem with the printer. 1. Print a test page, "Managing the
programmer system" on page 40.
2. Contact the printer manufacturer for
printer-specific troubleshooting
information.
Resetting the Patient data security password
To reset the Patient data security password:
1. Open the Preferences window.
2. Press the Patient Data Security tab.
3. Press the Reset Password button.
4. Contact US Medtronic Technical Services at +1-800-328-0810 and provide the reset code displayed
in the Reset Password window.
5. Press the Medtronic password input box and use the keyboard to enter the password provided by
Medtronic.
6. Press the New password input box and use the keyboard to select characters.
7. Press the Confirm New Password input box and use the keyboard to select characters that match
the new password.
8. Press the OK button.
8880CW2013-03  English59
Filename Date Time
UC200xxxxxx EN
7 x 9 inches (178 mm x 229 mm)
Medtronic
Confidential
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