User's Guide

36
Help
Troubleshooting for Wi-Fi
®
Internet Viewing
Category Problem
Description / Error
Solution
Account I am unable to login
even after registra-
tion.
Please check your user name
and password.
Account I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I
forgot my pass-
word?
Click on the “Forgot Password”
link on https://app.hubblecon-
nected.com/ #lostpassword OR
on your Android™ or iOS appli-
cation. An email will be sent to
your registered email address.
Account I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1. The e-mail might have been
sent to your Junk Mail Fold-
er. Please check your Junk
Mail Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
Connectivi-
ty Issues
I get a message:
We are having
problems access-
ing your camera.
This could be due
to lack of internet
connection. Please
wait and try again
later.
1. Please try again in a few
minutes.This could be be-
cause of any issue with your
internet connection.
2. If the problem remains,
please restart your Camera
to check if this fixes the
problem.
3. Please restart your Wireless
Router.