Install guide

8.6. No data can be read from a disc.

• Is the disc ejected without order?

Refer to Troubleshooting Item 8.4.

• Is the disc useable with the drive?

Be sure that the disc is compatible with the drive.

• Is the disc dusty or dirty?

Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid

damage discs, wipe the disc gently from the center perpendicular to the edge of the

disc. The Memorex Air Duster and OptiCloth products work great for this application.

• Can data be read from other discs (audio CD, CD-ROM, etc.)?

If no data can be read from a specific disc, data may be written in a format that the

drive cannot recognize, or the disc itself may be damaged or deformed. Note that no

data can be read from blank discs.

8.7. The playback of an audio CD (CD-DA) is inaudible.

• Check that the system volume is not set to the minimum level.

• Check that the drive volume is not set to the minimum level.

• If the playback audio from headphones or external speakers connected to the

computer is inaudible, be sure that the audio cable is properly connected to the

drive and the sound card. If the sound card has more than one audio input jack,

connect the audio cable to the other input jack.

8.8. Is more than one CD/DVD writing software installed on your computer?

Installing more than one writing software on a computer may cause instability of

operation. (The writing software that comes with the drive can be used together

without problems). Writing software must support the drive in order to recognize

the drive. Contact the manufacturer of your CD/DVD writing software to see whether

the software supports the drive.

8.9. The drive does not power up.

Make certain the 4-pin power cable from the computer’s power supply is attached

correctly.

• Is the drive powered up?

Some CD writing applications will lock the disc tray once loaded. In which case, use

the eject command from within the application. Alternatively, read the manual that

came with the application.

8.10. The drive does not operate correctly.

• Is the disc compatible with the drive?

Important Note: Even if the disc is a type compatible with the drive, some varieties can still be

unreadable on it.