User guide

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 Trouble Shooting 
For detailed troubleshooting information, please visit www.memup.com and consult FAQ
1. When power is on, nothing appears or screen is shaking:
 Video output mode is not properly set, press [TV OUT] on remote control to change output mode until
it is properly set.
 TWX is in PAL or NTSC mode, please check your TV Output mode
2. While playing movie file, subtitle is not shown.
 Make sure movie file name matches to subtitle file name.
 In case of multiple subtitles, if there is no first subtitle. Use [SUBTITLE] button and select second
subtitle file.
3. While playing movie, there is no audio output.
 In SETUP menu, check if audio output mode is properly set.
 Check volume level.
 Check if [MUTE] is activated.
 Display different TV output to check if none are available
4. I can’t connect TWX to network.
 Please refer to Network settings part and follow step by step
 It could depend on your Operating system, for other OS, please check our FAQ in www.memup.com
 Make sure your personal firewall is deactivated or correctly set to function with TWX
 Make sure your network cable are correctly plugged
 Shared files must be activated in your domestic network
5. The TWX can’t read my files (h.264, mkv, rmvb, png, bmp, …).
 TWX chipset can’t read some files, even some firmware couldn’t correct, reading files are mentioned
on giftbox and in Movie Play part. Some will be added and available in www.memup.com
6. Some Remote control buttons have no functions.
 Some functions will be added and will be available thanks to firmware in www.memup.com