Operation Manual

Emergency calls
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
An emergency call can also be initiated
manually (Y page 209).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. The
Response Center will attempt to determine
the nature of the emergency more precisely,
provided they can speak to an occupant of
the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.
G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i
The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
X
Briefly press on cover : to open.
X
Press SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.
X
Wait for a voice connection to the
Response Center.
X
Close cover : after the emergency call is
concluded.
G
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
Useful features
209
Controls in detail
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