Operation Manual

X
Press and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction
display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i
If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Response Center established, then the Tele
Aid system could not initiate an Information
call (e.g. the relevant cellular phone
network is not available). The message
Call Failed appears in the multifunction
display.
X
Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance
call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
Destination Download to the COMAND
system
i
The
components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
The Response Center can transmit
destination data to the COMAND system
during the connection with the Roadside
Assistance or Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs.
Useful features
211
Controls in detail
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