Operation Manual

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When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
!
The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the front axle must be
raised or the entire vehicle raised and
transported.
!
Do not tow with sling-type equipment.
This could damage the vehicle.
!
To tow vehicles with KEYLESS-GO, use
the SmartKey instead of the Start/Stop
button. The transmission may otherwise
shift to position P when you open the driv-
er's or front-passenger door, which could
damage the transmission.
Observe the legal requirements for the rele-
vant countries when towing away.
Make sure that no charging cable is plugged
in. The parking lock cannot be released if a
charging cable is plugged in.
It is better to have the vehicle transported
than to have it towed away.
If the vehicle can no longer be driven because
of an accident or breakdown, you have the
following options:
R
transporting the vehicle
As a rule, you should have the vehicle trans-
ported.
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towing the vehicle with a tow rope or tow
bar
Only tow the vehicle in exceptional cases.
Observe the following notes.
The vehicle may not be towed and must
always be transported if:
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the multifunction display is not working
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one of more of the following warning lamps
is lit up:
-
Drive system
-
12 V battery
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one or both of the following display mes-
sages have appeared:
-
Stop Switch Engine OffStop Switch Engine Off
-
Service Required Do Not ShiftService Required Do Not Shift
Gears Visit DealerGears Visit Dealer
R
the brake pedal begins to pulsate as the
towing procedure commences.
R
you have to tow the vehicle over a longer
distance than 30 miles (50 km)
When towing a vehicle, the transmission must
be in position N.
The battery must be connected and charged.
Otherwise, you:
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cannot turn the SmartKey to position 2 in
the ignition lock
R
cannot release the electric parking brake
R
cannot shift the transmission to position N
i
The function of the electric parking brake
and the parking lock is dependent on the
on-board voltage.
If the on-board voltage is low or there is a
system malfunction, it is possible that:
R
the electric parking brake may not be
applied in certain circumstances, or
R
the transmission may not be shifted to P
i
Switch off non-essential consumers, e.g.
the radio.
i
Disarm the automatic locking feature
(Y page 198). You could otherwise be
locked out when pushing or towing the
vehicle.
Towing
293
Roadside Assistance
Z