Operation Manual

254
Controls in detail
Useful features
The message Connecting Call will ap-
pear in the multifunction display and
the audio system is muted.
When the connection is established, the
message
Call Connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
왘 Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
Manual for more information.
The following is only available in the USA:
앫 Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
Information button ¡
The Information button ¡ is located
below the center armrest cover.
1 Information button ¡
왘 Open the telephone* compartment
(
컄 page 239).
왘 Press and hold button 1 (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting Call will appear
in the multifunction display and the
audio system is muted.
i
The indicator lamp in the Roadside
Assistance button • remains illuminated in
red for approximately 10 seconds during the
system self-check after switching on the ignition
(together with the SOS button and the Informa-
tion button ¡).
See system self-check (
컄 page 251) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button • is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate a Roadside Assistance call (e.g. the rele-
vant cellular phone network is not available). The
message
Call Failed appears in the multi-
function display.
Roadside Assistance calls can be terminated us-
ing the t button on the multifunction steer-
ing wheel or the respective button for ending a
telephone call on the COMAND headunit.
컄컄