User's Manual Part 1
Quantum 1000 Base Station User
Products returned to PureWave Inc must be pre
Authorization (RMA) number and sent
Customer requesting t
he RMA will be the exporter. The exporter is responsible to ship RMA equipment to
PureWave’s address and has to bear the cost and risk involved in bringing the goods to PureWave
location.
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned goods be
insured and/or sent by a method that provides for tracking of the package. Responsibility for loss or
damage does not transfer to PureWav
PureWave determines that the item is actually defective, the repaired or replaced item will be shipped to
Customer, at PureWave's expense, (1) not later than thirty (30) days after PureWave r
defective product or (2) to the terms of a separate written agreement with PureWave.
If the allegedly non-
conforming Product is not received by PureWave within thirty (30) days of Customer
initiating the RMA request, the RMA process for that
RMA Status
Customer may also obtain the status of its RMA request by sending an e
referencing Customer’s assigned RMA Number.
Customer Obligations
No produc
t will be accepted for repair or replacement by PureWave without a RMA number.
must be returned to PureWave, properly packaged to prevent damage, shipping and handling charges
prepaid, with
the RMA number prominently displayed on the outside of
determines that a returned product is not defective or is not covered by the terms of the warranty, the
Customer will be charged a service charge and return shipping charges
Out of Box Failure (OBF)
/ Dead on Arrival (DOA)
In
the event a product becomes entirely inoperable within the first forty
installation of the product, and such installation takes place within ninety (90) days after the date of
shipment from PureWave, upon verification of the
Box Failure (OBF) or “Dead on Arrival (DOA). A replacement shall be provided by advance replacement.
The replacement product will be shipped within five (5) business days after PureWave's verificat
DOA product, subject to availability and other shipping restrictions. The shipment of advance replacement
products is subject to local legal requirements and may not be available in all locations.
When an advance replacement is provided and Cus
within fifteen (15) days after shipment of the replacement, PureWave will charge the Customer for the
replacement product, at list price.
Advance Replacement
In some unique situations, PureWave
advance replacement for a non-
conforming Product during its warranty period.
The following conditions apply to advance replacements:
(i)
PureWave has a suitable “equivalent” replacement unit
(ii)
Customer’s network is experiencing a severe degradation or a complete outage.
(iii)
Customer has complied with the RMA procedures provided herein
Quantum 1000 Base Station User
Guide
Rev 1.1, Page
Products returned to PureWave Inc must be pre
-
authorized by PureWave with a Return Material
Authorization (RMA) number and sent
prepaid and packaged appropriately for safe shipment. The
he RMA will be the exporter. The exporter is responsible to ship RMA equipment to
PureWave’s address and has to bear the cost and risk involved in bringing the goods to PureWave
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned goods be
insured and/or sent by a method that provides for tracking of the package. Responsibility for loss or
damage does not transfer to PureWav
e until the returned item is received by PureWave. Provided that
PureWave determines that the item is actually defective, the repaired or replaced item will be shipped to
Customer, at PureWave's expense, (1) not later than thirty (30) days after PureWave r
eceives the
defective product or (2) to the terms of a separate written agreement with PureWave.
conforming Product is not received by PureWave within thirty (30) days of Customer
initiating the RMA request, the RMA process for that
Product will be deemed cancelled.
Customer may also obtain the status of its RMA request by sending an e
-mail to
rma@pwnets.com
referencing Customer’s assigned RMA Number.
t will be accepted for repair or replacement by PureWave without a RMA number.
must be returned to PureWave, properly packaged to prevent damage, shipping and handling charges
the RMA number prominently displayed on the outside of
the container.
If PureWave
determines that a returned product is not defective or is not covered by the terms of the warranty, the
Customer will be charged a service charge and return shipping charges
/ Dead on Arrival (DOA)
the event a product becomes entirely inoperable within the first forty
-
eight (48) hours of the initial
installation of the product, and such installation takes place within ninety (90) days after the date of
shipment from PureWave, upon verification of the
condition by PureWave, it will be considered as an “Out
Box Failure (OBF) or “Dead on Arrival (DOA). A replacement shall be provided by advance replacement.
The replacement product will be shipped within five (5) business days after PureWave's verificat
DOA product, subject to availability and other shipping restrictions. The shipment of advance replacement
products is subject to local legal requirements and may not be available in all locations.
When an advance replacement is provided and Cus
tomer fails to return the original product to PureWave
within fifteen (15) days after shipment of the replacement, PureWave will charge the Customer for the
In some unique situations, PureWave
may consider, at its sole discretion on a case-by-
case basis, an
conforming Product during its warranty period.
The following conditions apply to advance replacements:
PureWave has a suitable “equivalent” replacement unit
available
Customer’s network is experiencing a severe degradation or a complete outage.
Customer has complied with the RMA procedures provided herein
Rev 1.1, Page
6 of 70
authorized by PureWave with a Return Material
prepaid and packaged appropriately for safe shipment. The
he RMA will be the exporter. The exporter is responsible to ship RMA equipment to
PureWave’s address and has to bear the cost and risk involved in bringing the goods to PureWave
’s
Risk of loss in return shipment will be borne by Customer, and it is recommended that returned goods be
insured and/or sent by a method that provides for tracking of the package. Responsibility for loss or
e until the returned item is received by PureWave. Provided that
PureWave determines that the item is actually defective, the repaired or replaced item will be shipped to
eceives the
conforming Product is not received by PureWave within thirty (30) days of Customer
rma@pwnets.com
and
t will be accepted for repair or replacement by PureWave without a RMA number.
The product
must be returned to PureWave, properly packaged to prevent damage, shipping and handling charges
If PureWave
determines that a returned product is not defective or is not covered by the terms of the warranty, the
eight (48) hours of the initial
installation of the product, and such installation takes place within ninety (90) days after the date of
condition by PureWave, it will be considered as an “Out
Box Failure (OBF) or “Dead on Arrival (DOA). A replacement shall be provided by advance replacement.
The replacement product will be shipped within five (5) business days after PureWave's verificat
ion of the
DOA product, subject to availability and other shipping restrictions. The shipment of advance replacement
tomer fails to return the original product to PureWave
within fifteen (15) days after shipment of the replacement, PureWave will charge the Customer for the
case basis, an
Customer’s network is experiencing a severe degradation or a complete outage.