User's Guide

Quantum 2200 Installation Guide v2.1
Page 45
Table 9 summarizes the conditions and charges that PureWave reserves the right to levy.
RMA Related Issue
Under Warranty
Repair and return
No charge, PureWave pays
Shipment of unit to PureWave
Customer pays
Regular Shipment to Customer
No charge, PureWave pays
Expedited shipment to Customer
Customer pays the additional cost of the expedited
shipping
No Fault Found
PureWave reserves the right to levy a charge
Warranty for repaired and or replaced product
Remainder of the original warranty or 90 days
Table 9: Summary of PureWave RMA Conditions and Charges
Out of Box Failure (OBF) / Dead on Arrival (DOA)
In the event a product becomes entirely inoperable within the first forty-eight (48) hours of the initial
installation of the product, and such installation takes place within ninety (90) days after the date of
shipment from PureWave, the Customer may request that the unit be considered as an “Out Box Failure
(OBF) or “Dead on Arrival (DOA).
PureWave will consider an OBF or DOA as being eligible to be considered for an advance replacement
request. The conditions for such a request are as outlined below.
Advanced Replacement
In some unique situations, PureWave may consider, at its sole discretion on a case-by-case basis, an
advance replacement request for a non-conforming Product that is still covered under its warranty
period.
The following conditions apply to advance replacements:
(i) PureWave has a suitable “equivalent” replacement unit available.
(ii) Customer’s network is experiencing a severe degradation or a complete outage.
(iii) Customer has complied with the RMA procedures provided herein
(iv) PureWave reserves the right to levy a charge for the processing and handling of the advance
replacement request. To waive this charge will be the sole discretion of the Senior VP of Sales.
(v) If expedited shipping is required then Customer pays for all expedited shipping and handling
charges that are in excess of the regular shipment charges. To waive this charge will be the sole
discretion of the Senior VP of Sales.