Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 3 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 1999-MODEL VEHICLE 4 Quick Reference: Warranty Coverage 5 What Is Covered? 5 Bumper To Bumper Coverage 6 Safety Restraint Coverage 6 Corrosion Coverage 6 7.
Quick Reference: Emissions Warranty Coverage 11 Emissions Defect Warranty Coverage 12 Emissions Performance Warranty Coverage 12 What Is Covered? 13 What Is Not Covered? 14 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 15 Quick Reference: Emissions Warranty Coverage 15 Explanation Of California Emissions Warranties 16 What Is Covered? 18 What Is Not Covered? 20 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 21 8.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board, page 26 or call1-800-428-3718.
the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
3. The new vehicle limited warranty for your 1999-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
Bumper To Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for three years or 36,000 miles, whichever occurs first. During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on pages 7-9.
7.3L Power Stroke Diesel Engine Coverage The New Vehicle Limited Warranty covers certain direct injection diesel engine components against defects in factory-supplied materials or workmanship for five years after the warranty start date or 100,000 miles, whichever occurs first. After the end of the Bumper to Bumper Coverage period (three years or 36,000 miles, whichever occurs first), you must pay a $100 deductible for each repair visit.
• disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with the result that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine Damage Caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of paint, trim, upholstery, and oth
• • • • • • • oil/air filters brake linings/pads tire rotation cleaning/polishing wiper blades clutch linings engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts installed by body builders or manufacturers other than Ford, or damage to Ford components caused by installation of non-Ford parts other than “certified” emissions parts • vehicles that have ever been labeled or branded as “dismantled”, “
4. In addition ... TIRES The tire manufacturer provides you with a separate warranty. You will find your tire warranty with the owner literature supplied with your new vehicle. If a tire is damaged during the Bumper to Bumper Warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company or Ford Motor Vehicle Assurance Company will replace the tire. ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides for vehicles that do not qualify for California emissions warranty as defined in Section 6 of this guide.
EMISSIONS DEFECT WARRANTY COVERAGE Under the Emissions Defect Warranty, Ford Motor Company provides coverage for 3 years or 36,000 miles (whichever occurs first). This is an extension of the federal requirement that calls for coverage of 2 years/24,000 miles (whichever occurs first) for passenger car and light duty trucks. Certified heavy duty engines (vehicles with a GVWR over 8,500 pounds) are provided coverage for 5 years or 50,000 miles (whichever occurs first).
• You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Schedule Maintenance Guide, and this booklet. • Your vehicle fails to conform, during the warranty coverage period of 2 years or 24,000 miles (whichever occurs first), to the applicable national EPA standards. • You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the emissions standards.
• • • • • • • Ignition Coil and/or Control Module Intake Manifold Intercooler Assembly - Engine Charger Malfunction Indicator Lamp (MIL) System PCV System and Oil Filler Cap Powertrain Control Module Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve • Throttle Body Assembly (MFI) • Turbocharger Assembly • TWC Air Control Valve • Volume Air Flow Sensor
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California) and registered in California, Massachusetts, or New York. There are four warranties: • Short-Term Defects Warranty (vehicles of 14,000 lbs.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle is certified for sale in California and registered in California, Massachusetts, or New York.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 1999-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State’s stringent anti-smog standards.
If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): 1. If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY.
WHAT IS COVERED? The parts on the following list are covered by the Defects Warranties that apply to every California 1999–model vehicle, regardless of the GVWR* of the vehicle.
COVERAGE FOR 1999-MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) (Coverage for Up to 7 Years/70,000 Miles, whichever first occurs) ENGINE SIZE PART NAME 2.0L 2.5L 3.0L 3.3L Anti-Lock Brake (ABS) System Catalytic Converter 3.4L 3.8L 4.0L 4.2L 4.6L 5.0L 5.4L 6.8L 7.
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test. Your dealer will decide whether the repair is covered by the warranty.
Any repair not completed within 30 days also constitutes an emergency, and any equivalent replacement part may be used in an emergency situation. Ford Motor Company will reimburse you for the repair expenses, not to exceed: (a) the manufacturer’s suggested retail price for all warranted parts that are replaced; and (b) the labor charges (based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate).
your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 26.
8. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by Ford, was designed, built and equipped to conform at the time it left Ford’s control with all applicable U.S. EPA Noise Control Regulations.
9. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service Company.
10. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet.
11. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
12. Important information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements).
