User manual

www.merging.com/hapi Page 73
Hapi User Manual
How to provide Merging Support with a Hapi debug dump file
Dump procedure:
1. Connect the Hapi to your system via Ethernet
2. Open a web browser (e.g. Google Chrome) and make sure that you type in your Hapi Ip
address
3. This should open the Main Hapi Page (alternatively open the Hapi Web page from the MT
Discovery tool)
4. Follow the Hapi Name entry <Hapi name>.local/. with the /debug/syslog
Example: Hapi_80028.Local./debug/syslog
Right-click and export the Hapi syslog.txt file
5. Perform the same but this time export the config file as example below.
Example: Hapi_80028.Local./debug/config
Right-click and export the Hapi config.txt file
6. Send both file to [e-mail]
Cannot access Hapi remotely in Maintenance mode for Firmware update
Procedure:
1. First launch MTDiscovery and open the Hapi Maintenance Mode entry
2. If such entry does not show up, reboot your system and retry
3. If it still does not work, make sure that your Network card is set to Automatic IP addressing (see
page 58 above)
4. If case none of the above works, make sure that the Hapi if well connected to your system via
Ethernet. It is mandatory that the Ethernet port or Switch is a Gigabit one.
5. Make sure that the Ethernet cable is Cat 5E or 6
6. On the Hapi Maintenance TFT screen take note of the written IP Address
7. Type this address in your Chrome browser followed by :8080
Example: 169.254.182.31:8080
You should now have access to the Hapi remote Maintenance page and be able to update your
Hapi firmware.
Firewall and Antivirus
Windows Firewall:
The Windows Firewall can block communication between MassCore and Hapi. We recommend users
to disable the Public Network Firewall
Procedure:
1. Go into Windows Control Panel > Windows Firewall.
2. Click on “Turn Windows Firewall on or off”
3. Go to the Public Network section and select “Turn Off Windows Firewall”
Disable Antivirus:
Merging also recommends users to disable their Antivirus, some Antivirus as Avast or Sophos have
been known to block the Hapi discovery and RAVENNA I/O Connections