Installation guide

Installation Guide : Troubleshooting
11 - 28
11 Troubleshooting
Please visit regularly:
www.merging.com
for the latest Troubleshooting Guide and FAQ sections.
12 Lost or Stolen Merging Technologies Security Keys
(Sentinel / HASP USB Dongles)
The Merging USB Key carries all the value of your Merging software and the software licence authorization to use
it. Please ensure you do not lose the USB key as Merging Technologies cannot be held responsible if this is lost or
stolen.
If your USB key is lost or stolen then please make a claim on your insurance in the usual way just as you would for
any other item you own. Merging will be happy to confirm the details and value of the software licence and USB
key to your insurance company. If your USB key is lost or stolen and a different user should attempt to register for
this key, Merging will notify you and the authorities in your country that an attempt has been made to register this
stolen item.
If your USB key should become defective or is broken, please ensure this key is returned to Merging after request-
ing and RMA (Return Merchandise Authorization.) Only after the receipt of this key in the Merging Offices will it be
determined if it may be exchanged under warranty free-of-charge, or if the damage is outside the warranty scope.
in which case only a modest fee to replace it with a new key will be charged (and not the entire value of the soft-
ware.)