Nortel Knowledge Network Meridian Digital Telephones M2008/M2008HF M2616 User Guide ITG Edition
Contents Contents Introducing your Meridian Digital Telephone 1 Meridian Digital Telephones .............................................. 1 M2616 ............................................................................... 1 M2008/M2008HF .............................................................. 2 Selection a position for your Meridian Digital Telephone ........... 3 Parts of your Meridian Digital Telephone .......................... 4 Your telephone’s display 6 Idle screen format ...........
Contents Stored Number ............................................................... 18 Hot Line .......................................................................... 19 Voice Call ........................................................................ 19 Receiving a call 20 Call Pickup ...................................................................... 20 Timed Recall Reminder .................................................. 21 Automatic Answerback .........................................
Contents Working without interruption 35 Call Forward ................................................................... 35 Make Busy ......................................................................
Contents
Introducing your Meridian Digital Telephone Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian Digital Telephone. It provides you with a description of the controls, and a description of the features that are available to you.
Introducing your Meridian Digital Telephone M2008/M2008HF Handsfree (on the M2008HF only) On-Hook Dialing Message Waiting Indicator Wall Mount Capability 8 configurable Feature Keys (7 on the M2008HF) Volume Control bar for: • Ringing Tone • Buzz Tone • Speaker • Handset/Headset • Handsfree (M2008HF) Support for the following set options: • 2 x 24 Character Display • MCA data option to provide integrated voice and data transmission • External Alerter Interface for high ambient noise environments • Analog
Introducing your Meridian Digital Telephone Selecting a position for your Meridian Digital Telephone • On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards making it easier to see the display. Desk Position (Default) • On the wall: The wall mount lets you attach your telephone on the wall by rotating the base. Both Meridian Digital Telephone models can be wall mounted.
Introducing your Meridian Digital Telephone Parts of your Meridian Digital Telephone Message Waiting Light The Message Waiting light turns on to indicate that a message has been left for you. LCD Indicator A steady means the feature or line is active. A flashing means the line is on hold or the feature is being programmed. Meridian Display Option The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information.
Your telephone’s display Your telephone’s display Idle screen format The Meridian M2616 and M2008/M2008HF can be equipped with a 2 x 24 Character display module. The idle display, as shown below, gives the current date and time. 24 APR 7:45 P When you go off hook, the time and date disappear and information about your call is displayed. Calling party information When your phone rings, information about the incoming call is displayed.
Your telephone’s display Using Display Options Volume Adjustment It is easy to adjust the volume on your on your telephone by following these steps: 1. Press the Program Key. 2. Press then . Following by pressing to adjust the ringing tone. Pressing allows you to adjust the buzzer tone. Press to adjust the speaker volume. Press to adjust the volume of the handset and press to adjust the volume for “handsfree” (if it is configured.) 3.
Your telephone’s display 3. Use the Volume Control Bar to increase or decrease the contrast. 4. Press the Program Key. Call Timer Enable Sometimes it is interesting to see how long we stay on the phone with certain customers or fellow employees. Follow these steps to enable the call timer. 1. Press the Program Key. 2. Press then . 3. Press the Volume Control Bar to toggle between CALL TIMER ON and CALL TIMER OFF. 4. Press the Program Key when the desired status is visible.
Your telephone’s display 2. Press then . 3. Use the Volume Control Bar to scroll to a desired language. 4. Press the Program Key. Display Diagnostics Select Display Diagnostics by following these steps: 1. Press the Program Key. 2. Press then . 3. Scroll through the various test screens using the Volume Control Bar. 4. Press the Program Key to set diagnostics mode. Key Click Follow these steps if you want to hear a tone each time you press a dial pad key: 1. Press the Program Key. 2.
Your telephone’s features Your telephone’s features Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes or passwords, ask your telephone system administrator to provide these to you. To use a feature, you will be instructed to press a feature key, or enter an FFC code. You may be provided with Flexible Feature Codes (FFCs), which you will need in order to use some features.
Your telephone’s features Answering Calls When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call, perform one of the following: • Lift the handset. • Press the Handsfree Mute Key (Main DN only) • Press the DN Key beside the flashing LCD indicator . Placing a call on hold Use the hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call.
Your telephone’s features Call Transfer Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: 1. Press Transfer. The other party is on hold and you will hear a dial tone. The LCD indicator lights steadily. 2. Dial the DN that you want to transfer the call to. 3. Press Transfer again, either when you hear ringing, or after you talk privately to the person you are transferring the call to. The LCD indicator goes from steady to off.
Your telephone’s features On-hook dialing On-hook dialing allows you to dial a number without lifting the handset. To use On-hook dialing: 1. Press a DN Key. 2. Upon hearing dial the dial tone, Dial the number. 3. Lift the handset when the called party answers or, if using handsfree, begin talking. If the number you are calling is busy: or Press Release to release the line, or Ring Again if desired.
Your telephone’s features Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. To use Last Number Redial: • Lift the handset or • Press Last Number Key or your Primary DN Key. or for Handsfree operation: • Press your Primary DN Key twice. or • Press the Handsfree Mute Key followed by your Primary DN Key Handsfree If your telephone is an M2616 or an M2008HF, you can use the built-in microphone and speaker instead of the handset.
Your telephone’s features To mute a handsfree call: 1. Press the Handsfree Mute Key. The LCD indicator flashes. 2. Press the Handsfree Mute Key again to return to a two-way conversation. To switch from the handset to Handsfree: 1. Press the Handsfree Mute Key. 2. Replace the handset.
Making a call: Auto Dial - Ring Again Making a call This chapter describes features that you can use when making a call. Auto Dial Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial Number: 1. Without lifting the handset, press Auto Dial. The associated LCD indicator flashes . 2. Dial the number. 3. Press Auto Dial again. To use Auto Dial: 1. Lift the handset or press a DN Key. 2. Press Auto Dial. The stored number is dialed automatically.
Making a call: Ring Again - Speed Call 2. Replace the handset or press Release. When the number you want to reach is free, or the person has reused his set, you hear the Ring Again signal. 3. Lift the handset or press a DN Key. 4. Press Ring Again to automatically redial the number. To cancel Ring Again: Press Ring Again. Speed Call Speed Call allows you to dial frequently-called telephone numbers using a brief code to represent the number. The codes are one, two or three digits long (i.e. 000-999).
Making a call: Speed Call - System Speed Call 3. Dial the new access code (if required), internal, external, or long-distance telephone number. 4. Press Speed Call again. To delete a Speed Call number: 1. Press Speed Call. 2. Dial the Speed Call code that you want to delete. 3. Press Star. 4. Press Speed Call again. To make a Speed Call: 1. Lift the handset or press a DN Key. 2. Press Speed Call. 3. Dial the Speed Call code.
Making a call: Stored Number Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you’re not on a call: 1. Without lifting the handset, press Stored No. 2. Dial the number. 3. Press Stored No. again. Any number previously stored is replaced. To store a number when you’re on a call: After you dial the number, press Stored No. To display the stored number: 1. Press Display. 2.
Making a call: Hot Line - Voice Call Hot Line The system administrator can program a Hot Line telephone number that is dialed automatically. To use Hot Line: Press Hot Line. The Hot Line number is dialed automatically. or If your main DN is a Hot Line, Lift the handset. The Hot Line number is dialed automatically. Voice Call You can page another person or make an announcement through another telephone’s speaker. To make a voice call: 1. Lift the handset or press a DN Key. 2. Press Voice Call. 3.
Receiving a call: Call Pickup (for Meridian 1) Receiving a call This chapter describes features that you can use when receiving a call. Call Pickup Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup group or another Pickup Group. To answer a ringing call in your own Call Pickup group: 1. Lift the handset or press a DN Key. or 2. Press Call Pickup, or enter To answer a ringing call in another Call Pickup group: 1. Lift the handset or press a DN Key. or 2.
Receiving a call: Timed Recall Reminder - Auto Answerback Timed Reminder Recall Timed Reminder Recall rings your telephone after a period of time to remind you of a transferred call that has not yet been answered. To use the Timed Reminder Recall: 1. Press Transfer. The call is placed on hold and you hear a dial tone. 2. Dial the number to which you want to transfer the call. 3. When you hear ringback tone, press Transfer again. If the transferred call is not answered, your telephone rings.
During a call: Call Transfer - Timed Reminder Recall During a call This chapter describes features that you can use during your call. Call Transfer Call Transfer allows you to transfer a call to another number. To transfer a call while on a call: 1. Press Transfer. The call is placed on hold and you hear a dial tone. 2. Dial the number to which you want to transfer the call. 3.
During a call: Timed Reminder Recall - Call Park 3. Press Transfer again or replace the handset before the extension answers. This starts the recall timer. Note: if the person to whom the call is transferred answers, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset or press a DN Key. You are connected to the original caller. The extension to which you transferred the call will continue to ring. 2.
During a call: Call Park To Park a call on a DN other than the System Park Extension or your own DN: 1. Press Park. 2. Dial the DN. 3. Press Park again. To Park a call using the FFC: or 1. Press Transfer or Conference. 2. Dial the Call Park FFC. 3. If you don’t want the System Park Extension or your own DN, Dial a DN. or 4. Press Transfer or Conference again. To retrieve a parked call: 1. Lift the handset or press a DN Key. 2. Press Park, or enter the Call Park FFC. 3.
During a call: Meridian Display Meridian Display When you are on an active call, you can identify a second incoming caller with the Display feature. Meridian 1 systems may be equipped with “Automatic Set Display”. This feature automatically updates your telephone’s display with the information on the incoming call. To view the name or number of a second caller while on a call in progress: 1. While on a call, you hear the call waiting tone. 2. Press Display. 3.
While you are away from your desk: Call Forward While you are away from your desk This chapter describes features that you may wish to use when you are away from your desk. Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: 1. Press Forward. The LCD indicator flashes. 2. Dial the DN that you want to forward your calls to. 3. Press Forward. The LCD indicator remains on.
While you are away from your desk: Call Forward - Internal Call Forward - Internal Call Forward - Internal allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: 1. Press Internal Call Forward. The LCD indicator flashes. 2. Dial the DN that you want to forward your calls to. 3. Press Internal Call Forward.
While you are away from your desk: Remote Call Forward Remote Call Forward Remote Call Forward allows you (from any telephone other than your own) to forward your calls to any telephone. This is a custom feature. Contact your System Administrator. To activate Remote Call Forward: 1. Lift the handset ore press a DN Key. 2. If you are calling from a telephone outside the system, first Dial the Direct Inward System Access (DISA) number and wait for the dial tone. 3. Dial the Remote Call Forward Activate FFC.
While You are away from your desk: Remote Call Forward 3. Enter the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password (Contact your system administrator) 5. Dial your DN. 6. Press the Pound Sign Key. To verify Remote Call Forward: 1. Lift the handset or press a DN Key. 2. If you are calling from a telephone outside the system, first Dial the Direct Inward System Access (DISA) number and wait for the dial tone. 3. Enter the Remote Call Forward Verify FFC. 4.
Away from your desk: Call Forward Deactivation - Intercom Call Forward Destination Deactivation Call Forward Destination Deactivation allows you to deactivate the Call Forward All Calls feature on a telephone which has been forwarded to your telephone. To lock your telephone: 1. Lift the handset or press a DN Key. 2. Dial the Call Forward Destination Deactivation FFC. 3. Dial the DN of the telephone for which you wish to deactivate Call Forward All Calls. 4. Press the Pound Sign Key.
To talk with more than one person: Conference To Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. To set up a conference call: 1. While on a call, press Conference.
To talk with more than one person: Conferee Display & Disconnect Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. With each Key press, the screen changes to show a different active conferee.
To talk with more than one person: Group Call Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. To call group members: 1. Lift the handset or press a DN Key. 2. Press Group Call or enter the Group Call FFC. The group members are called automatically. The LCD indicator beside the Group Call Key flashes until all members have answered.
To talk with more than one person: Call Join - Privacy Release If you are on a call on another telephone in your group when a group call is made, you hear a long tone through the handset or speaker. If you are on a conference call or a group call when another group call comes in, you are not notified of the second call. To end a Group Call: Replace the handset or press Release. When the person who made the group call disconnects, all the members of the group are disconnected from the call.
Working without interruption: Call Forward Working without interruption This chapter describes features that allow you to avoid receiving calls. Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: 1. Press Forward. The LCD indicator flashes. 2. Dial the DN that you want to forward your calls to. 3. Press Forward. The LCD indicator remains on.
Working withough interruption: Make Busy Make Busy Make Busy allows you to make your telephone appear busy to all callers. To make your telephone appear busy: Press Make Busy. To receive calls again: Press Make Busy again.
Options Options Optional items are available for use with your Meridian Digital Telephone. Please contact your System Administrator for further details. Key Expansion Module The Key Expansion Module provides 22 additional feature keys for the M2616. You can add up to two Key Expansion modules, for a total of 62 feature keys. External Alerter Interface The External Alerter Interface lets you connect a remote ringer to your telephone. It can be used with all three models.
Your Telephone’s Controls Your Telephone’s Controls Volume bar Use to control the volume of the handset, the speaker, and the ringer. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Microphone A microphone is integrated into the M2616 and M2008HF telephones, allowing you to have a telephone conversation without using the handset (known as Handsfree calling). Release , or by hanging up the handYou can terminate an active call by pressing set.
Terms you should know Terms you should know Attendant - the attendant is a telephone operator in your organization. Directory Number (DN) - a DN is any extension on a telephone. Flexible Feature Codes (FFCs) - your system may use FFCs to access some of your telephone’s features. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide. Meridian 1 - the Meridian 1 PBX is an office communications system.
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) 40 *2 DN Pick Up *3 Call Pick Up *4 Group Pick Up *5 Call Park
Index Index A Attendant 39 Auto Dial 15 Automatic Answerback 21 C Call Forward 26 Call Forward, Internal 27, 35 Call Join 34 Call Park 23 Call Pickup 20 Call timer Enable 7 Call Transfer 11, 22 Conference 31 Contrast Adjustment 6 Controls, telephone 5, 38 D Dial Tone interrupted 39 special 39 Direct Inward System Access 28 DIrectory Number 39 Display 15, 18, 25, 26, 27, 35 Display Diagnostics 8 DN 39 41
Index E External Alerter Interface 37 F Feature keys 38 Feature, telephone 9 Flexible Feature Codes (FFCs) 40 G Group Call 33 H Handset 38 Handsfree 13 HOLD 38 Hold 10 Hot Line 19 I Idle Screen Format 7 Intercom 30 Internal Call Forward 27 Interrupted dial tone 39 K Key Click 8 Key Expansion Module 37 42
Index L Langugage Selection 7 Last Number Redial 13 LCD indicator 38 M Main extension key 38 Make Busy 36 Making Calls 9 Meridian 1 39 Meridian Communications Adapter 37 Message Waiting Light 38 Microphone 38 O On-hook dialing 12 Options 37 P Predial Recall 6, 12 Primary Directory Number (DN) key 39 Privacy Release 34 Private Line 39 R Release 13 Remote Call Forward 28 Ringback/ring tone 39 RLS 38 43
Index Rls 13 S Shared Directory Numbers 39 Special dial tone 39 Speed Call 16 Speed Call, System 18 Stored Number 18 Switchhook 39 System Speed Call 18 T Terms 39 Timed Recall Reminder 21 V Voice Call 19 Volume adjustment 6 Volume bar 38 44
